APA (7th ed.) Citation

Gil-Gómez, H. (2014). Service quality management based on the application of the ITIL standard. Universidad Nacional de Colombia.

Chicago Style (17th ed.) Citation

Gil-Gómez, Hermenegildo. Service Quality Management Based on the Application of the ITIL Standard. Universidad Nacional de Colombia, 2014.

MLA (9th ed.) Citation

Gil-Gómez, Hermenegildo. Service Quality Management Based on the Application of the ITIL Standard. Universidad Nacional de Colombia, 2014.

Warning: These citations may not always be 100% accurate.