Uloženo v:
| Hlavní autor: | |
|---|---|
| Médium: | Recurso digital |
| Jazyk: | |
| Vydáno: |
Zenodo
2025
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| Témata: | |
| On-line přístup: | https://doi.org/10.5281/zenodo.17014564 |
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Obsah:
- <p>With REST (Representational State Transfer) and SOAP (Simple Object Access Protocol) web services, ServiceNow allows IT <br>service management (ITSM) systems to be integrated with other systems. Integration without barriers enables businesses <br>to enhance their operations, collect accurate data, and ensure that systems remain up-to-date and well-integrated at <br>all times. It reviews techniques for making secure and scalable connections to other systems using ServiceNow’s native <br>integration tools, for example, IntegrationHub, Scripted REST APIs and Import Sets. <br>The discussion covers secure authentication methods (for example, OAuth 2.0, Basic Auth, Mutual TLS), different handling <br>of errors, versions and logging. Topics such as avoiding state in interactions, minimizing the time apps take to respond and <br>making use of MID servers and data for data processing are discussed. Because important legacy systems are common, <br>SOAP integration patterns are carefully considered and show that WSDL and XML schemas are still used. <br>The combining of real examples and architectural principles in the article helps developers and architects better integrate <br>ServiceNow with other systems and minimize the risks of data inconsistency, hacks or slow performance. The advice provided <br>here supports the digital transformation of companies by promoting agility, longevity and robustness of integrations.</p>