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| Main Authors: | , |
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| Format: | Recurso digital |
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Zenodo
2026
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| Online Access: | https://doi.org/10.5281/zenodo.19696845 |
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Table of Contents:
- <p class="MsoNormal"><span>In the framework of academic libraries, user satisfaction is the main indicator of the service quality and effectiveness, as it determines how well the library meets the information needs and expectations of its users. This study was conducted since only few studied the mediating effect of service efficiency on the library environment, adequacy of resources, and library user satisfaction at one of the state universities in Bukidnon. This study employed a quantitative research design using a descriptive-correlational approach and Best-fit model analysis. The data collected were from 250 undergraduate students who actively utilized the library and were selected through random sampling. Confirmatory factor analysis (CFA) was used to confirm the validity of the questionnaire. Descriptive results showed that all variables were rated as generally high, and indicates a positive user perception of the library services. Service efficiency and library user satisfaction obtained the highest mean, followed by library environment, and adequacy of resources. Mediation analysis revealed that the library environment strongly influenced service efficiency. In this framework, library environment and adequacy of resources serve as key inputs that are processed through service efficiency as the mediating variable, solely determining library user satisfaction as the primary outcome.</span></p>