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| Natura: | Recurso digital |
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Zenodo
2026
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| Accesso online: | https://doi.org/10.5281/zenodo.20092981 |
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Sommario:
- <p><em><span>In the tourism and hospitality industry, the English language has become an integral component for delivering exceptional services and building memorable guest experiences. The ability to read and write in English is no longer an additional skill, but a fundamental requirement for every employee working in this field. This study aims to examine the significance of English literacy for hospitality professionals and to identify the challenges, impacts, and learning methods associated with English language proficiency in tourism and hospitality contexts.</span></em></p>