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| Autor principal: | |
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| Format: | Recurso digital |
| Idioma: | anglès |
| Publicat: |
Zenodo
2026
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| Matèries: | |
| Accés en línia: | https://doi.org/10.5281/zenodo.20124934 |
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- A short, fast-running diagnostic companion to the Operator Playbooks volume on business process reengineering. A process that has run a long time is not necessarily a correct process. The leak shows up not in one bad week but in the absence of a weekly rhythm that catches step-time drift, handoff errors, and per-process cost creep before they become the rework pile that everyone has stopped questioning. A six-question diagnostic intake routes the reader to the right starting tool based on which leg of the process cycle is leaking fastest. The three tools, in order most operators run them after the diagnostic: **Step-Time Tracker.** Twenty minutes a week sampling actual step duration against the stated SLA across the dominant process. Two worked examples: a wholesale distributor running a step-time tracker on order fulfillment, and a fabrication shop running it on the quote-to-shop-floor handoff. **Handoff-Error Log.** Captures every error that crosses a handoff between two stages of the same process, surfacing the structural hand-off problems that recur. Two worked examples: a back-office team logging document handoffs, and an architecture firm logging design-to-drafting handoffs across multiple projects. **Process-Cost Roll-Up.** Five minutes per week rolling up the actual cost of the dominant process from current numbers, surfacing components nobody has owned in twelve months. Two worked examples: a distributor running per-order cost roll-up, and a garment exporter running per-shipment cost roll-up across multiple production tracks. Each tool carries a self-scoring rubric, a quick decision tree, and tier adaptations for single-owner shops, mid-tier businesses, and pre-IPO operations. A thirty-day plan at the back sequences the three tools so the rhythm forms without overload. This companion was written from the seat of an operator running businesses in Indonesia. Examples, currency, and texture reflect that origin. The frameworks apply broadly to small and mid-sized businesses in other emerging markets and to many developed-market SME settings. **What this companion does NOT do** - Replace *Business Process Reengineering* (Operator Playbooks 16). - Address quarterly process redesign or scenario-triggered process crises. **Who This Is For** - Operators managing operations without a dedicated process or industrial engineering function. - Owners whose processes have grown organically without a structured weekly check. - Mid-tier directors who want a structured weekly rhythm before approving the next round of process redesign work. **Topics and Keywords** weekly process rhythm, step-time tracker, handoff-error log, process-cost roll-up, process discipline, SME operations management, operator playbook companion