APA (7th ed.) Citation

Castellanos, A., Yom-Tov, G. B., & Goldberg, Y. (2023). Silent Abandonment in Contact Centers: Estimating Customer Patience from Uncertain Data.

Chicago Style (17th ed.) Citation

Castellanos, Antonio, Galit B. Yom-Tov, and Yair Goldberg. Silent Abandonment in Contact Centers: Estimating Customer Patience from Uncertain Data. 2023.

MLA (9th ed.) Citation

Castellanos, Antonio, et al. Silent Abandonment in Contact Centers: Estimating Customer Patience from Uncertain Data. 2023.