Leveraging Recommender Systems to Reduce Content Gaps on Peer Production Platforms
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arXiv
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| Hauptverfasser: | , , , |
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| Format: | Preprint |
| Veröffentlicht: |
2023
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| _version_ | 1866914746959134720 |
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| author | Houtti, Mo Johnson, Isaac Warncke-Wang, Morten Terveen, Loren |
| author_facet | Houtti, Mo Johnson, Isaac Warncke-Wang, Morten Terveen, Loren |
| contents | Peer production platforms like Wikipedia commonly suffer from content gaps. Prior research suggests recommender systems can help solve this problem, by guiding editors towards underrepresented topics. However, it remains unclear whether this approach would result in less relevant recommendations, leading to reduced overall engagement with recommended items. To answer this question, we first conducted offline analyses (Study 1) on SuggestBot, a task-routing recommender system for Wikipedia, then did a three-month controlled experiment (Study 2). Our results show that presenting users with articles from underrepresented topics increased the proportion of work done on those articles without significantly reducing overall recommendation uptake. We discuss the implications of our results, including how ignoring the article discovery process can artificially narrow recommendations on peer production platforms. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2307_08669 |
| institution | arXiv |
| publishDate | 2023 |
| record_format | arxiv |
| spellingShingle | Leveraging Recommender Systems to Reduce Content Gaps on Peer Production Platforms Houtti, Mo Johnson, Isaac Warncke-Wang, Morten Terveen, Loren Computers and Society Human-Computer Interaction Information Retrieval Peer production platforms like Wikipedia commonly suffer from content gaps. Prior research suggests recommender systems can help solve this problem, by guiding editors towards underrepresented topics. However, it remains unclear whether this approach would result in less relevant recommendations, leading to reduced overall engagement with recommended items. To answer this question, we first conducted offline analyses (Study 1) on SuggestBot, a task-routing recommender system for Wikipedia, then did a three-month controlled experiment (Study 2). Our results show that presenting users with articles from underrepresented topics increased the proportion of work done on those articles without significantly reducing overall recommendation uptake. We discuss the implications of our results, including how ignoring the article discovery process can artificially narrow recommendations on peer production platforms. |
| title | Leveraging Recommender Systems to Reduce Content Gaps on Peer Production Platforms |
| topic | Computers and Society Human-Computer Interaction Information Retrieval |
| url | https://arxiv.org/abs/2307.08669 |