User Experience Design Professionals' Perceptions of Generative Artificial Intelligence

Fuente: arXiv
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Autori principali: Li, Jie, Cao, Hancheng, Lin, Laura, Hou, Youyang, Zhu, Ruihao, Ali, Abdallah El
Natura: Preprint
Pubblicazione: 2023
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author Li, Jie
Cao, Hancheng
Lin, Laura
Hou, Youyang
Zhu, Ruihao
Ali, Abdallah El
author_facet Li, Jie
Cao, Hancheng
Lin, Laura
Hou, Youyang
Zhu, Ruihao
Ali, Abdallah El
contents Among creative professionals, Generative Artificial Intelligence (GenAI) has sparked excitement over its capabilities and fear over unanticipated consequences. How does GenAI impact User Experience Design (UXD) practice, and are fears warranted? We interviewed 20 UX Designers, with diverse experience and across companies (startups to large enterprises). We probed them to characterize their practices, and sample their attitudes, concerns, and expectations. We found that experienced designers are confident in their originality, creativity, and empathic skills, and find GenAI's role as assistive. They emphasized the unique human factors of "enjoyment" and "agency", where humans remain the arbiters of "AI alignment". However, skill degradation, job replacement, and creativity exhaustion can adversely impact junior designers. We discuss implications for human-GenAI collaboration, specifically copyright and ownership, human creativity and agency, and AI literacy and access. Through the lens of responsible and participatory AI, we contribute a deeper understanding of GenAI fears and opportunities for UXD.
format Preprint
id arxiv_https___arxiv_org_abs_2309_15237
institution arXiv
publishDate 2023
record_format arxiv
spellingShingle User Experience Design Professionals' Perceptions of Generative Artificial Intelligence
Li, Jie
Cao, Hancheng
Lin, Laura
Hou, Youyang
Zhu, Ruihao
Ali, Abdallah El
Computers and Society
Artificial Intelligence
Emerging Technologies
Human-Computer Interaction
Among creative professionals, Generative Artificial Intelligence (GenAI) has sparked excitement over its capabilities and fear over unanticipated consequences. How does GenAI impact User Experience Design (UXD) practice, and are fears warranted? We interviewed 20 UX Designers, with diverse experience and across companies (startups to large enterprises). We probed them to characterize their practices, and sample their attitudes, concerns, and expectations. We found that experienced designers are confident in their originality, creativity, and empathic skills, and find GenAI's role as assistive. They emphasized the unique human factors of "enjoyment" and "agency", where humans remain the arbiters of "AI alignment". However, skill degradation, job replacement, and creativity exhaustion can adversely impact junior designers. We discuss implications for human-GenAI collaboration, specifically copyright and ownership, human creativity and agency, and AI literacy and access. Through the lens of responsible and participatory AI, we contribute a deeper understanding of GenAI fears and opportunities for UXD.
title User Experience Design Professionals' Perceptions of Generative Artificial Intelligence
topic Computers and Society
Artificial Intelligence
Emerging Technologies
Human-Computer Interaction
url https://arxiv.org/abs/2309.15237