Understanding Driver Agency in RideSharing
Fuente:
arXiv
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| Autores principales: | , |
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| Formato: | Preprint |
| Publicado: |
2023
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| Materias: | |
| Acceso en línea: | |
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| _version_ | 1866929195709366272 |
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| author | Adenuga, Iyadunni Hanrahan, Benjamin |
| author_facet | Adenuga, Iyadunni Hanrahan, Benjamin |
| contents | Agency is an important human characteristic that users of automated complex technologies are usually denied. This affects the user's experience leading to decreased satisfaction and productivity. In this paper, we consider the ridesharing context and interviewed 7 drivers to understand the controls that would improve the agency they feel. The results show that they desire transparency, community and an effective ability to seek redress. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2401_00356 |
| institution | arXiv |
| publishDate | 2023 |
| record_format | arxiv |
| spellingShingle | Understanding Driver Agency in RideSharing Adenuga, Iyadunni Hanrahan, Benjamin Human-Computer Interaction Computers and Society Agency is an important human characteristic that users of automated complex technologies are usually denied. This affects the user's experience leading to decreased satisfaction and productivity. In this paper, we consider the ridesharing context and interviewed 7 drivers to understand the controls that would improve the agency they feel. The results show that they desire transparency, community and an effective ability to seek redress. |
| title | Understanding Driver Agency in RideSharing |
| topic | Human-Computer Interaction Computers and Society |
| url | https://arxiv.org/abs/2401.00356 |