Computational Argumentation-based Chatbots: a Survey

Fuente: arXiv
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Main Authors: Castagna, Federico, Kokciyan, Nadin, Sassoon, Isabel, Parsons, Simon, Sklar, Elizabeth
Format: Preprint
Published: 2024
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author Castagna, Federico
Kokciyan, Nadin
Sassoon, Isabel
Parsons, Simon
Sklar, Elizabeth
author_facet Castagna, Federico
Kokciyan, Nadin
Sassoon, Isabel
Parsons, Simon
Sklar, Elizabeth
contents Chatbots are conversational software applications designed to interact dialectically with users for a plethora of different purposes. Surprisingly, these colloquial agents have only recently been coupled with computational models of arguments (i.e. computational argumentation), whose aim is to formalise, in a machine-readable format, the ordinary exchange of information that characterises human communications. Chatbots may employ argumentation with different degrees and in a variety of manners. The present survey sifts through the literature to review papers concerning this kind of argumentation-based bot, drawing conclusions about the benefits and drawbacks that this approach entails in comparison with standard chatbots, while also envisaging possible future development and integration with the Transformer-based architecture and state-of-the-art Large Language models.
format Preprint
id arxiv_https___arxiv_org_abs_2401_03454
institution arXiv
publishDate 2024
record_format arxiv
spellingShingle Computational Argumentation-based Chatbots: a Survey
Castagna, Federico
Kokciyan, Nadin
Sassoon, Isabel
Parsons, Simon
Sklar, Elizabeth
Artificial Intelligence
Chatbots are conversational software applications designed to interact dialectically with users for a plethora of different purposes. Surprisingly, these colloquial agents have only recently been coupled with computational models of arguments (i.e. computational argumentation), whose aim is to formalise, in a machine-readable format, the ordinary exchange of information that characterises human communications. Chatbots may employ argumentation with different degrees and in a variety of manners. The present survey sifts through the literature to review papers concerning this kind of argumentation-based bot, drawing conclusions about the benefits and drawbacks that this approach entails in comparison with standard chatbots, while also envisaging possible future development and integration with the Transformer-based architecture and state-of-the-art Large Language models.
title Computational Argumentation-based Chatbots: a Survey
topic Artificial Intelligence
url https://arxiv.org/abs/2401.03454