Understanding and Facilitating Mental Health Help-Seeking of Young Adults: A Socio-technical Ecosystem Framework
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arXiv
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| Main Authors: | , |
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| Format: | Preprint |
| Published: |
2024
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| _version_ | 1866909075682361344 |
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| author | Liu, Jiaying Zhang, Yan |
| author_facet | Liu, Jiaying Zhang, Yan |
| contents | Prior research on young adults' mental health help-seeking mostly focuses on one particular resource such as a mobile app or digital platform, paying less attention to their lived experiences interacting with the ecosystem of resources. We conducted in-depth interviews with 18 participants about their help-seeking and non-help-seeking experiences. Guided by Social Ecological Theory, we proposed a Socio-technical Ecosystem Framework for mental health care, consisting of four levels of resources, including technological-, interpersonal-, community-, and societal level resources. Using this framework, we identified two types of support systems for help-seeking, single-resource support system and multi-resource support system. These resources support young adults' help-seeking via three mechanisms, \textit{care-giving}, \textit{care-mediating}, and \textit{care-outreaching}, forming various pathways to care. We then pointed out the barriers to resource use at each level and the general challenges in finding a support system. Our findings contributed to a conceptual framework to categorize mental health care. It also serves as a practical framework to identify challenges in the pathways to care and discover design implications. |
| format | Preprint |
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arxiv_https___arxiv_org_abs_2401_08994 |
| institution | arXiv |
| publishDate | 2024 |
| record_format | arxiv |
| spellingShingle | Understanding and Facilitating Mental Health Help-Seeking of Young Adults: A Socio-technical Ecosystem Framework Liu, Jiaying Zhang, Yan Human-Computer Interaction Prior research on young adults' mental health help-seeking mostly focuses on one particular resource such as a mobile app or digital platform, paying less attention to their lived experiences interacting with the ecosystem of resources. We conducted in-depth interviews with 18 participants about their help-seeking and non-help-seeking experiences. Guided by Social Ecological Theory, we proposed a Socio-technical Ecosystem Framework for mental health care, consisting of four levels of resources, including technological-, interpersonal-, community-, and societal level resources. Using this framework, we identified two types of support systems for help-seeking, single-resource support system and multi-resource support system. These resources support young adults' help-seeking via three mechanisms, \textit{care-giving}, \textit{care-mediating}, and \textit{care-outreaching}, forming various pathways to care. We then pointed out the barriers to resource use at each level and the general challenges in finding a support system. Our findings contributed to a conceptual framework to categorize mental health care. It also serves as a practical framework to identify challenges in the pathways to care and discover design implications. |
| title | Understanding and Facilitating Mental Health Help-Seeking of Young Adults: A Socio-technical Ecosystem Framework |
| topic | Human-Computer Interaction |
| url | https://arxiv.org/abs/2401.08994 |