Listening to the Voices: Describing Ethical Caveats of Conversational User Interfaces According to Experts and Frequent Users
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arXiv
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| Autores principales: | , , , , , , , , , , , |
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| Formato: | Preprint |
| Publicado: |
2024
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| _version_ | 1866916106412752896 |
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| author | Mildner, Thomas Cooney, Orla Meck, Anna-Maria Bartl, Marion Savino, Gian-Luca Doyle, Philip R. Garaialde, Diego Clark, Leigh Sloan, John Wenig, Nina Malaka, Rainer Niess, Jasmin |
| author_facet | Mildner, Thomas Cooney, Orla Meck, Anna-Maria Bartl, Marion Savino, Gian-Luca Doyle, Philip R. Garaialde, Diego Clark, Leigh Sloan, John Wenig, Nina Malaka, Rainer Niess, Jasmin |
| contents | Advances in natural language processing and understanding have led to a rapid growth in the popularity of conversational user interfaces (CUIs). While CUIs introduce novel benefits, they also yield risks that may exploit people's trust. Although research looking at unethical design deployed through graphical user interfaces (GUIs) established a thorough understanding of so-called dark patterns, there is a need to continue this discourse within the CUI community to understand potentially problematic interactions. Addressing this gap, we interviewed 27 participants from three cohorts: researchers, practitioners, and frequent users of CUIs. Applying thematic analysis, we construct five themes reflecting each cohort's insights about ethical design challenges and introduce the CUI Expectation Cycle, bridging system capabilities and user expectations while considering each theme's ethical caveats. This research aims to inform future development of CUIs to consider ethical constraints while adopting a human-centred approach. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2401_14746 |
| institution | arXiv |
| publishDate | 2024 |
| record_format | arxiv |
| spellingShingle | Listening to the Voices: Describing Ethical Caveats of Conversational User Interfaces According to Experts and Frequent Users Mildner, Thomas Cooney, Orla Meck, Anna-Maria Bartl, Marion Savino, Gian-Luca Doyle, Philip R. Garaialde, Diego Clark, Leigh Sloan, John Wenig, Nina Malaka, Rainer Niess, Jasmin Human-Computer Interaction H.1.2; K.4 Advances in natural language processing and understanding have led to a rapid growth in the popularity of conversational user interfaces (CUIs). While CUIs introduce novel benefits, they also yield risks that may exploit people's trust. Although research looking at unethical design deployed through graphical user interfaces (GUIs) established a thorough understanding of so-called dark patterns, there is a need to continue this discourse within the CUI community to understand potentially problematic interactions. Addressing this gap, we interviewed 27 participants from three cohorts: researchers, practitioners, and frequent users of CUIs. Applying thematic analysis, we construct five themes reflecting each cohort's insights about ethical design challenges and introduce the CUI Expectation Cycle, bridging system capabilities and user expectations while considering each theme's ethical caveats. This research aims to inform future development of CUIs to consider ethical constraints while adopting a human-centred approach. |
| title | Listening to the Voices: Describing Ethical Caveats of Conversational User Interfaces According to Experts and Frequent Users |
| topic | Human-Computer Interaction H.1.2; K.4 |
| url | https://arxiv.org/abs/2401.14746 |