Dissecting users' needs for search result explanations
Fuente:
arXiv
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| Autores principales: | , , , , , |
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| Formato: | Preprint |
| Publicado: |
2024
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| Materias: | |
| Acceso en línea: | |
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| _version_ | 1866911782599131136 |
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| author | Juneja, Prerna Zhang, Wenjuan Smith-Renner, Alison Marie Lamba, Hemank Tetreault, Joel Jaimes, Alex |
| author_facet | Juneja, Prerna Zhang, Wenjuan Smith-Renner, Alison Marie Lamba, Hemank Tetreault, Joel Jaimes, Alex |
| contents | There is a growing demand for transparency in search engines to understand how search results are curated and to enhance users' trust. Prior research has introduced search result explanations with a focus on how to explain, assuming explanations are beneficial. Our study takes a step back to examine if search explanations are needed and when they are likely to provide benefits. Additionally, we summarize key characteristics of helpful explanations and share users' perspectives on explanation features provided by Google and Bing. Interviews with non-technical individuals reveal that users do not always seek or understand search explanations and mostly desire them for complex and critical tasks. They find Google's search explanations too obvious but appreciate the ability to contest search results. Based on our findings, we offer design recommendations for search engines and explanations to help users better evaluate search results and enhance their search experience. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2401_16509 |
| institution | arXiv |
| publishDate | 2024 |
| record_format | arxiv |
| spellingShingle | Dissecting users' needs for search result explanations Juneja, Prerna Zhang, Wenjuan Smith-Renner, Alison Marie Lamba, Hemank Tetreault, Joel Jaimes, Alex Human-Computer Interaction Information Retrieval There is a growing demand for transparency in search engines to understand how search results are curated and to enhance users' trust. Prior research has introduced search result explanations with a focus on how to explain, assuming explanations are beneficial. Our study takes a step back to examine if search explanations are needed and when they are likely to provide benefits. Additionally, we summarize key characteristics of helpful explanations and share users' perspectives on explanation features provided by Google and Bing. Interviews with non-technical individuals reveal that users do not always seek or understand search explanations and mostly desire them for complex and critical tasks. They find Google's search explanations too obvious but appreciate the ability to contest search results. Based on our findings, we offer design recommendations for search engines and explanations to help users better evaluate search results and enhance their search experience. |
| title | Dissecting users' needs for search result explanations |
| topic | Human-Computer Interaction Information Retrieval |
| url | https://arxiv.org/abs/2401.16509 |