Exploring diversity perceptions in a community through a Q&A chatbot
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arXiv
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| Hauptverfasser: | , , , , |
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| Format: | Preprint |
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2024
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| _version_ | 1866929242361561088 |
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| author | Kun, Peter De Götzen, Amalia Bidoglia, Miriam Gommesen, Niels Jørgen Gaskell, George |
| author_facet | Kun, Peter De Götzen, Amalia Bidoglia, Miriam Gommesen, Niels Jørgen Gaskell, George |
| contents | While diversity has become a debated issue in design, very little research exists on positive use-cases for diversity beyond scholarly criticism. The current work addresses this gap through the case of a diversity-aware chatbot, exploring what benefits a diversity-aware chatbot could bring to people and how do people interpret diversity when being presented with it. In this paper, we motivate a Q&A chatbot as a technology probe and deploy it in two student communities within a study. During the study, we collected contextual data on people's expectations and perceptions when presented with diversity during the study. Our key findings show that people seek out others with shared niche interests, or their search is driven by exploration and inspiration when presented with diversity. Although interacting with chatbots is limited, participants found the engagement novel and interesting to motivate future research. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2402_08558 |
| institution | arXiv |
| publishDate | 2024 |
| record_format | arxiv |
| spellingShingle | Exploring diversity perceptions in a community through a Q&A chatbot Kun, Peter De Götzen, Amalia Bidoglia, Miriam Gommesen, Niels Jørgen Gaskell, George Human-Computer Interaction While diversity has become a debated issue in design, very little research exists on positive use-cases for diversity beyond scholarly criticism. The current work addresses this gap through the case of a diversity-aware chatbot, exploring what benefits a diversity-aware chatbot could bring to people and how do people interpret diversity when being presented with it. In this paper, we motivate a Q&A chatbot as a technology probe and deploy it in two student communities within a study. During the study, we collected contextual data on people's expectations and perceptions when presented with diversity during the study. Our key findings show that people seek out others with shared niche interests, or their search is driven by exploration and inspiration when presented with diversity. Although interacting with chatbots is limited, participants found the engagement novel and interesting to motivate future research. |
| title | Exploring diversity perceptions in a community through a Q&A chatbot |
| topic | Human-Computer Interaction |
| url | https://arxiv.org/abs/2402.08558 |