AQuA: Automated Question-Answering in Software Tutorial Videos with Visual Anchors

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Hauptverfasser: Yang, Saelyne, Vermeulen, Jo, Fitzmaurice, George, Matejka, Justin
Format: Preprint
Veröffentlicht: 2024
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author Yang, Saelyne
Vermeulen, Jo
Fitzmaurice, George
Matejka, Justin
author_facet Yang, Saelyne
Vermeulen, Jo
Fitzmaurice, George
Matejka, Justin
contents Tutorial videos are a popular help source for learning feature-rich software. However, getting quick answers to questions about tutorial videos is difficult. We present an automated approach for responding to tutorial questions. By analyzing 633 questions found in 5,944 video comments, we identified different question types and observed that users frequently described parts of the video in questions. We then asked participants (N=24) to watch tutorial videos and ask questions while annotating the video with relevant visual anchors. Most visual anchors referred to UI elements and the application workspace. Based on these insights, we built AQuA, a pipeline that generates useful answers to questions with visual anchors. We demonstrate this for Fusion 360, showing that we can recognize UI elements in visual anchors and generate answers using GPT-4 augmented with that visual information and software documentation. An evaluation study (N=16) demonstrates that our approach provides better answers than baseline methods.
format Preprint
id arxiv_https___arxiv_org_abs_2403_05213
institution arXiv
publishDate 2024
record_format arxiv
spellingShingle AQuA: Automated Question-Answering in Software Tutorial Videos with Visual Anchors
Yang, Saelyne
Vermeulen, Jo
Fitzmaurice, George
Matejka, Justin
Human-Computer Interaction
Tutorial videos are a popular help source for learning feature-rich software. However, getting quick answers to questions about tutorial videos is difficult. We present an automated approach for responding to tutorial questions. By analyzing 633 questions found in 5,944 video comments, we identified different question types and observed that users frequently described parts of the video in questions. We then asked participants (N=24) to watch tutorial videos and ask questions while annotating the video with relevant visual anchors. Most visual anchors referred to UI elements and the application workspace. Based on these insights, we built AQuA, a pipeline that generates useful answers to questions with visual anchors. We demonstrate this for Fusion 360, showing that we can recognize UI elements in visual anchors and generate answers using GPT-4 augmented with that visual information and software documentation. An evaluation study (N=16) demonstrates that our approach provides better answers than baseline methods.
title AQuA: Automated Question-Answering in Software Tutorial Videos with Visual Anchors
topic Human-Computer Interaction
url https://arxiv.org/abs/2403.05213