Influence of Personality and Communication Behavior of a Conversational Agent on User Experience and Social Presence in Augmented Reality
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arXiv
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| Autores principales: | , , , , |
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| Formato: | Preprint |
| Publicado: |
2024
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| _version_ | 1866909137785323520 |
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| author | Koleva, Katerina Vergari, Maurizio Kojić, Tanja Möller, Sebastian Voigt-Antons, Jan-Niklas |
| author_facet | Koleva, Katerina Vergari, Maurizio Kojić, Tanja Möller, Sebastian Voigt-Antons, Jan-Niklas |
| contents | A virtual embodiment can benefit conversational agents, but it is unclear how their personalities and non-verbal behavior influence the User Experience and Social Presence in Augmented Reality (AR). We asked 30 users to converse with a virtual assistant who gives recommendations about city activities. The participants interacted with two different personalities: Sammy, a cheerful blue mouse, and Olive, a serious green human-like agent. Each was presented with two body languages - happy/friendly and annoyed/unfriendly. We conclude how agent representation and humor affect User Experience aspects, and that body language is significant in the evaluation and perception of the AR agent. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2403_09883 |
| institution | arXiv |
| publishDate | 2024 |
| record_format | arxiv |
| spellingShingle | Influence of Personality and Communication Behavior of a Conversational Agent on User Experience and Social Presence in Augmented Reality Koleva, Katerina Vergari, Maurizio Kojić, Tanja Möller, Sebastian Voigt-Antons, Jan-Niklas Human-Computer Interaction A virtual embodiment can benefit conversational agents, but it is unclear how their personalities and non-verbal behavior influence the User Experience and Social Presence in Augmented Reality (AR). We asked 30 users to converse with a virtual assistant who gives recommendations about city activities. The participants interacted with two different personalities: Sammy, a cheerful blue mouse, and Olive, a serious green human-like agent. Each was presented with two body languages - happy/friendly and annoyed/unfriendly. We conclude how agent representation and humor affect User Experience aspects, and that body language is significant in the evaluation and perception of the AR agent. |
| title | Influence of Personality and Communication Behavior of a Conversational Agent on User Experience and Social Presence in Augmented Reality |
| topic | Human-Computer Interaction |
| url | https://arxiv.org/abs/2403.09883 |