Coimagining the Future of Voice Assistants with Cultural Sensitivity
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arXiv
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| Format: | Preprint |
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2024
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| _version_ | 1866911814128762880 |
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| author | Seaborn, Katie Sawa, Yuto Watanabe, Mizuki |
| author_facet | Seaborn, Katie Sawa, Yuto Watanabe, Mizuki |
| contents | Voice assistants (VAs) are becoming a feature of our everyday life. Yet, the user experience (UX) is often limited, leading to underuse, disengagement, and abandonment. Co-designing interactions for VAs with potential end-users can be useful. Crowdsourcing this process online and anonymously may add value. However, most work has been done in the English-speaking West on dialogue data sets. We must be sensitive to cultural differences in language, social interactions, and attitudes towards technology. Our aims were to explore the value of co-designing VAs in the non-Western context of Japan and demonstrate the necessity of cultural sensitivity. We conducted an online elicitation study (N = 135) where Americans (n = 64) and Japanese people (n = 71) imagined dialogues (N = 282) and activities (N = 73) with future VAs. We discuss the implications for coimagining interactions with future VAs, offer design guidelines for the Japanese and English-speaking US contexts, and suggest opportunities for cultural plurality in VA design and scholarship. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2403_17599 |
| institution | arXiv |
| publishDate | 2024 |
| record_format | arxiv |
| spellingShingle | Coimagining the Future of Voice Assistants with Cultural Sensitivity Seaborn, Katie Sawa, Yuto Watanabe, Mizuki Human-Computer Interaction Computation and Language Computers and Society Voice assistants (VAs) are becoming a feature of our everyday life. Yet, the user experience (UX) is often limited, leading to underuse, disengagement, and abandonment. Co-designing interactions for VAs with potential end-users can be useful. Crowdsourcing this process online and anonymously may add value. However, most work has been done in the English-speaking West on dialogue data sets. We must be sensitive to cultural differences in language, social interactions, and attitudes towards technology. Our aims were to explore the value of co-designing VAs in the non-Western context of Japan and demonstrate the necessity of cultural sensitivity. We conducted an online elicitation study (N = 135) where Americans (n = 64) and Japanese people (n = 71) imagined dialogues (N = 282) and activities (N = 73) with future VAs. We discuss the implications for coimagining interactions with future VAs, offer design guidelines for the Japanese and English-speaking US contexts, and suggest opportunities for cultural plurality in VA design and scholarship. |
| title | Coimagining the Future of Voice Assistants with Cultural Sensitivity |
| topic | Human-Computer Interaction Computation and Language Computers and Society |
| url | https://arxiv.org/abs/2403.17599 |