Cover Image

Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering

Fuente: arXiv

Saved in:

Bibliographic Details
Main Authors:	Xu, Zhentao, Cruz, Mark Jerome, Guevara, Matthew, Wang, Tie, Deshpande, Manasi, Wang, Xiaofeng, Li, Zheng
Format:	Preprint
Published:	2024
Subjects:	Information Retrieval Artificial Intelligence Computation and Language Machine Learning I.2
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Learning Efficient and Generalizable Graph Retriever for Knowledge-Graph Question Answering
by: Yao, Tianjun, et al.
Published: (2025)

An Empirical Study for Representations of Videos in Video Question Answering via MLLMs
by: Li, Zhi, et al.
Published: (2025)

A Question Answering Dataset for Temporal-Sensitive Retrieval-Augmented Generation
by: Chen, Ziyang, et al.
Published: (2025)

Optimizing Retrieval-Augmented Generation with Elasticsearch for Enhanced Question-Answering Systems
by: Chen, Jiajing, et al.
Published: (2024)

Enhancing Retrieval-Augmented Generation for Electric Power Industry Customer Support
by: Chan, Hei Yu, et al.
Published: (2025)

KERAG: Knowledge-Enhanced Retrieval-Augmented Generation for Advanced Question Answering
by: Sun, Yushi, et al.
Published: (2025)

S-Path-RAG: Semantic-Aware Shortest-Path Retrieval Augmented Generation for Multi-Hop Knowledge Graph Question Answering
by: Fu, Rong, et al.
Published: (2026)

BridgeRAG: Training-Free Bridge-Conditioned Retrieval for Multi-Hop Question Answering
by: Bacellar, Andre
Published: (2026)

SF-RAG: Structure-Fidelity Retrieval-Augmented Generation for Academic Question Answering
by: Yu, Rui, et al.
Published: (2026)

Optimizing Retrieval Strategies for Financial Question Answering Documents in Retrieval-Augmented Generation Systems
by: Kim, Sejong, et al.
Published: (2025)

CG-RAG: Research Question Answering by Citation Graph Retrieval-Augmented LLMs
by: Hu, Yuntong, et al.
Published: (2025)

Walk&Retrieve: Simple Yet Effective Zero-shot Retrieval-Augmented Generation via Knowledge Graph Walks
by: Böckling, Martin, et al.
Published: (2025)

Controllable Evidence Selection in Retrieval-Augmented Question Answering via Deterministic Utility Gating
by: Unda, Victor P.
Published: (2026)

Query-Centric Graph Retrieval Augmented Generation
by: Wu, Yaxiong, et al.
Published: (2025)

MIXRAG : Mixture-of-Experts Retrieval-Augmented Generation for Textual Graph Understanding and Question Answering
by: Liu, Lihui, et al.
Published: (2025)

FinDER: Financial Dataset for Question Answering and Evaluating Retrieval-Augmented Generation
by: Choi, Chanyeol, et al.
Published: (2025)

RAGentA: Multi-Agent Retrieval-Augmented Generation for Attributed Question Answering
by: Besrour, Ines, et al.
Published: (2025)

Knowledge Graph Retrieval-Augmented Generation for LLM-based Recommendation
by: Wang, Shijie, et al.
Published: (2025)

Meta Knowledge for Retrieval Augmented Large Language Models
by: Mombaerts, Laurent, et al.
Published: (2024)

A Graph-based RAG for Energy Efficiency Question Answering
by: Campi, Riccardo, et al.
Published: (2025)

Large Language Models, Knowledge Graphs and Search Engines: A Crossroads for Answering Users' Questions
by: Hogan, Aidan, et al.
Published: (2025)

Enabling Collaborative Parametric Knowledge Calibration for Retrieval-Augmented Vision Question Answering
by: Deng, Jiaqi, et al.
Published: (2025)

VERA: Validation and Evaluation of Retrieval-Augmented Systems
by: Ding, Tianyu, et al.
Published: (2024)

Generate-then-Ground in Retrieval-Augmented Generation for Multi-hop Question Answering
by: Shi, Zhengliang, et al.
Published: (2024)

SRAG: Structured Retrieval-Augmented Generation for Multi-Entity Question Answering over Wikipedia Graph
by: Lin, Teng, et al.
Published: (2025)

Expert Mind: A Retrieval-Augmented Architecture for Expert Knowledge Preservation in the Energy Sector
by: Cervera, Diego Ezequiel
Published: (2026)

Optimizing Question Semantic Space for Dynamic Retrieval-Augmented Multi-hop Question Answering
by: Ye, Linhao, et al.
Published: (2025)

Knowledge Distillation of Domain-adapted LLMs for Question-Answering in Telecom
by: Sen, Rishika, et al.
Published: (2025)

Preference-based Learning with Retrieval Augmented Generation for Conversational Question Answering
by: Kaiser, Magdalena, et al.
Published: (2025)

Hierarchical Retrieval-Augmented Generation Model with Rethink for Multi-hop Question Answering
by: Zhang, Xiaoming, et al.
Published: (2024)

Graph Your Way to Inspiration: Integrating Co-Author Graphs with Retrieval-Augmented Generation for Large Language Model Based Scientific Idea Generation
by: Xie, Pengzhen, et al.
Published: (2025)

Leveraging Retrieval Augmented Generative LLMs For Automated Metadata Description Generation to Enhance Data Catalogs
by: Singh, Mayank, et al.
Published: (2025)

Towards Self-cognitive Exploration: Metacognitive Knowledge Graph Retrieval Augmented Generation
by: Yuan, Xujie, et al.
Published: (2025)

RuleRAG: Rule-Guided Retrieval-Augmented Generation with Language Models for Question Answering
by: Chen, Zhongwu, et al.
Published: (2024)

SQuAI: Scientific Question-Answering with Multi-Agent Retrieval-Augmented Generation
by: Besrour, Ines, et al.
Published: (2025)

Benchmarking Retrieval-Augmented Multimodal Generation for Document Question Answering
by: Dong, Kuicai, et al.
Published: (2025)

Mixture-of-Experts Knowledge Graph Retrieval-Augmented Generation for Multi-Agent LLM-based Recommendation
by: Wang, Shijie, et al.
Published: (2026)

Enhancing Complex Question Answering over Knowledge Graphs through Evidence Pattern Retrieval
by: Ding, Wentao, et al.
Published: (2024)

Deploying Large Language Models With Retrieval Augmented Generation
by: Prabhune, Sonal, et al.
Published: (2024)

Prompt Perturbation in Retrieval-Augmented Generation based Large Language Models
by: Hu, Zhibo, et al.
Published: (2024)