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| Main Authors: | , , , |
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| Format: | Preprint |
| Published: |
2024
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| Subjects: | |
| Online Access: | https://arxiv.org/abs/2406.08411 |
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| _version_ | 1866912213840691200 |
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| author | Zhao, Xinyan Sun, Yuan Liu, Wenlin Wong, Chau-Wai |
| author_facet | Zhao, Xinyan Sun, Yuan Liu, Wenlin Wong, Chau-Wai |
| contents | This study is among the first to develop different prototypes of generative artificial intelligence (GenAI) chatbots powered by GPT-4 to communicate hurricane preparedness information to diverse residents. Drawing from the Computers Are Social Actors paradigm and the literature on disaster vulnerability and cultural tailoring, we conducted a between-subjects experiment with 441 Black, Hispanic, and Caucasian residents of Florida. Our results suggest that GenAI chatbots varying in tone formality and cultural tailoring significantly influence perceptions of their friendliness and credibility, which, in turn, relate to hurricane preparedness outcomes. These results highlight the potential of using GenAI chatbots to improve diverse communities' disaster preparedness. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2406_08411 |
| institution | arXiv |
| publishDate | 2024 |
| record_format | arxiv |
| spellingShingle | Tailoring Generative AI Chatbots for Multiethnic Communities in Disaster Preparedness Communication: Extending the CASA Paradigm Zhao, Xinyan Sun, Yuan Liu, Wenlin Wong, Chau-Wai Computation and Language Artificial Intelligence Human-Computer Interaction 68U15 This study is among the first to develop different prototypes of generative artificial intelligence (GenAI) chatbots powered by GPT-4 to communicate hurricane preparedness information to diverse residents. Drawing from the Computers Are Social Actors paradigm and the literature on disaster vulnerability and cultural tailoring, we conducted a between-subjects experiment with 441 Black, Hispanic, and Caucasian residents of Florida. Our results suggest that GenAI chatbots varying in tone formality and cultural tailoring significantly influence perceptions of their friendliness and credibility, which, in turn, relate to hurricane preparedness outcomes. These results highlight the potential of using GenAI chatbots to improve diverse communities' disaster preparedness. |
| title | Tailoring Generative AI Chatbots for Multiethnic Communities in Disaster Preparedness Communication: Extending the CASA Paradigm |
| topic | Computation and Language Artificial Intelligence Human-Computer Interaction 68U15 |
| url | https://arxiv.org/abs/2406.08411 |