Towards Perceived Security, Perceived Privacy, and the Universal Design of E-Payment Applications

Fuente: arXiv
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Main Authors: Kishnani, Urvashi, Cardenas, Isabella, Castillo, Jailene, Conry, Rosalyn, Rodwin, Lukas, Ruiz, Rika, Walther, Matthew, Das, Sanchari
Format: Preprint
Published: 2024
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author Kishnani, Urvashi
Cardenas, Isabella
Castillo, Jailene
Conry, Rosalyn
Rodwin, Lukas
Ruiz, Rika
Walther, Matthew
Das, Sanchari
author_facet Kishnani, Urvashi
Cardenas, Isabella
Castillo, Jailene
Conry, Rosalyn
Rodwin, Lukas
Ruiz, Rika
Walther, Matthew
Das, Sanchari
contents With the growth of digital monetary transactions and cashless payments, encouraged by the COVID-19 pandemic, use of e-payment applications is on the rise. It is thus imperative to understand and evaluate the current posture of e-payment applications from three major user-facing angles: security, privacy, and usability. To this, we created a high-fidelity prototype of an e-payment application that encompassed features that we wanted to test with users. We then conducted a pilot study where we recruited 12 participants who tested our prototype. We find that both security and privacy are important for users of e-payment applications. Additionally, some participants perceive the strength of security and privacy based on the usability of the application. We provide recommendations such as universal design of e-payment applications.
format Preprint
id arxiv_https___arxiv_org_abs_2407_05446
institution arXiv
publishDate 2024
record_format arxiv
spellingShingle Towards Perceived Security, Perceived Privacy, and the Universal Design of E-Payment Applications
Kishnani, Urvashi
Cardenas, Isabella
Castillo, Jailene
Conry, Rosalyn
Rodwin, Lukas
Ruiz, Rika
Walther, Matthew
Das, Sanchari
Human-Computer Interaction
Cryptography and Security
With the growth of digital monetary transactions and cashless payments, encouraged by the COVID-19 pandemic, use of e-payment applications is on the rise. It is thus imperative to understand and evaluate the current posture of e-payment applications from three major user-facing angles: security, privacy, and usability. To this, we created a high-fidelity prototype of an e-payment application that encompassed features that we wanted to test with users. We then conducted a pilot study where we recruited 12 participants who tested our prototype. We find that both security and privacy are important for users of e-payment applications. Additionally, some participants perceive the strength of security and privacy based on the usability of the application. We provide recommendations such as universal design of e-payment applications.
title Towards Perceived Security, Perceived Privacy, and the Universal Design of E-Payment Applications
topic Human-Computer Interaction
Cryptography and Security
url https://arxiv.org/abs/2407.05446