BotEval: Facilitating Interactive Human Evaluation

Fuente: arXiv
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Autores principales: Cho, Hyundong, Gowda, Thamme, Huang, Yuyang, Lu, Zixun, Tong, Tianli, May, Jonathan
Formato: Preprint
Publicado: 2024
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author Cho, Hyundong
Gowda, Thamme
Huang, Yuyang
Lu, Zixun
Tong, Tianli
May, Jonathan
author_facet Cho, Hyundong
Gowda, Thamme
Huang, Yuyang
Lu, Zixun
Tong, Tianli
May, Jonathan
contents Following the rapid progress in natural language processing (NLP) models, language models are applied to increasingly more complex interactive tasks such as negotiations and conversation moderations. Having human evaluators directly interact with these NLP models is essential for adequately evaluating the performance on such interactive tasks. We develop BotEval, an easily customizable, open-source, evaluation toolkit that focuses on enabling human-bot interactions as part of the evaluation process, as opposed to human evaluators making judgements for a static input. BotEval balances flexibility for customization and user-friendliness by providing templates for common use cases that span various degrees of complexity and built-in compatibility with popular crowdsourcing platforms. We showcase the numerous useful features of BotEval through a study that evaluates the performance of various chatbots on their effectiveness for conversational moderation and discuss how BotEval differs from other annotation tools.
format Preprint
id arxiv_https___arxiv_org_abs_2407_17770
institution arXiv
publishDate 2024
record_format arxiv
spellingShingle BotEval: Facilitating Interactive Human Evaluation
Cho, Hyundong
Gowda, Thamme
Huang, Yuyang
Lu, Zixun
Tong, Tianli
May, Jonathan
Computation and Language
Following the rapid progress in natural language processing (NLP) models, language models are applied to increasingly more complex interactive tasks such as negotiations and conversation moderations. Having human evaluators directly interact with these NLP models is essential for adequately evaluating the performance on such interactive tasks. We develop BotEval, an easily customizable, open-source, evaluation toolkit that focuses on enabling human-bot interactions as part of the evaluation process, as opposed to human evaluators making judgements for a static input. BotEval balances flexibility for customization and user-friendliness by providing templates for common use cases that span various degrees of complexity and built-in compatibility with popular crowdsourcing platforms. We showcase the numerous useful features of BotEval through a study that evaluates the performance of various chatbots on their effectiveness for conversational moderation and discuss how BotEval differs from other annotation tools.
title BotEval: Facilitating Interactive Human Evaluation
topic Computation and Language
url https://arxiv.org/abs/2407.17770