AI Companions Reduce Loneliness
Fuente:
arXiv
Salvato in:
| Autori principali: | , , , |
|---|---|
| Natura: | Preprint |
| Pubblicazione: |
2024
|
| Soggetti: | |
| Accesso online: | |
| Tags: |
Aggiungi Tag
Nessun Tag, puoi essere il primo ad aggiungerne!!
|
| _version_ | 1866929438943346688 |
|---|---|
| author | De Freitas, Julian Uguralp, Ahmet K Uguralp, Zeliha O Stefano, Puntoni |
| author_facet | De Freitas, Julian Uguralp, Ahmet K Uguralp, Zeliha O Stefano, Puntoni |
| contents | Chatbots are now able to engage in sophisticated conversations with consumers in the domain of relationships, providing a potential coping solution to widescale societal loneliness. Behavioral research provides little insight into whether these applications are effective at alleviating loneliness. We address this question by focusing on AI companions applications designed to provide consumers with synthetic interaction partners. Studies 1 and 2 find suggestive evidence that consumers use AI companions to alleviate loneliness, by employing a novel methodology for fine tuning large language models to detect loneliness in conversations and reviews. Study 3 finds that AI companions successfully alleviate loneliness on par only with interacting with another person, and more than other activities such watching YouTube videos. Moreover, consumers underestimate the degree to which AI companions improve their loneliness. Study 4 uses a longitudinal design and finds that an AI companion consistently reduces loneliness over the course of a week. Study 5 provides evidence that both the chatbots' performance and, especially, whether it makes users feel heard, explain reductions in loneliness. Study 6 provides an additional robustness check for the loneliness alleviating benefits of AI companions. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2407_19096 |
| institution | arXiv |
| publishDate | 2024 |
| record_format | arxiv |
| spellingShingle | AI Companions Reduce Loneliness De Freitas, Julian Uguralp, Ahmet K Uguralp, Zeliha O Stefano, Puntoni Computers and Society Artificial Intelligence Chatbots are now able to engage in sophisticated conversations with consumers in the domain of relationships, providing a potential coping solution to widescale societal loneliness. Behavioral research provides little insight into whether these applications are effective at alleviating loneliness. We address this question by focusing on AI companions applications designed to provide consumers with synthetic interaction partners. Studies 1 and 2 find suggestive evidence that consumers use AI companions to alleviate loneliness, by employing a novel methodology for fine tuning large language models to detect loneliness in conversations and reviews. Study 3 finds that AI companions successfully alleviate loneliness on par only with interacting with another person, and more than other activities such watching YouTube videos. Moreover, consumers underestimate the degree to which AI companions improve their loneliness. Study 4 uses a longitudinal design and finds that an AI companion consistently reduces loneliness over the course of a week. Study 5 provides evidence that both the chatbots' performance and, especially, whether it makes users feel heard, explain reductions in loneliness. Study 6 provides an additional robustness check for the loneliness alleviating benefits of AI companions. |
| title | AI Companions Reduce Loneliness |
| topic | Computers and Society Artificial Intelligence |
| url | https://arxiv.org/abs/2407.19096 |