What Is Required for Empathic AI? It Depends, and Why That Matters for AI Developers and Users

Fuente: arXiv
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Main Authors: Borg, Jana Schaich, Read, Hannah
Format: Preprint
Published: 2024
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author Borg, Jana Schaich
Read, Hannah
author_facet Borg, Jana Schaich
Read, Hannah
contents Interest is growing in artificial empathy, but so is confusion about what artificial empathy is or needs to be. This confusion makes it challenging to navigate the technical and ethical issues that accompany empathic AI development. Here, we outline a framework for thinking about empathic AI based on the premise that different constellations of capabilities associated with empathy are important for different empathic AI applications. We describe distinctions of capabilities that we argue belong under the empathy umbrella, and show how three medical empathic AI use cases require different sets of these capabilities. We conclude by discussing why appreciation of the diverse capabilities under the empathy umbrella is important for both AI creators and users.
format Preprint
id arxiv_https___arxiv_org_abs_2408_15354
institution arXiv
publishDate 2024
record_format arxiv
spellingShingle What Is Required for Empathic AI? It Depends, and Why That Matters for AI Developers and Users
Borg, Jana Schaich
Read, Hannah
Artificial Intelligence
Computers and Society
Human-Computer Interaction
Interest is growing in artificial empathy, but so is confusion about what artificial empathy is or needs to be. This confusion makes it challenging to navigate the technical and ethical issues that accompany empathic AI development. Here, we outline a framework for thinking about empathic AI based on the premise that different constellations of capabilities associated with empathy are important for different empathic AI applications. We describe distinctions of capabilities that we argue belong under the empathy umbrella, and show how three medical empathic AI use cases require different sets of these capabilities. We conclude by discussing why appreciation of the diverse capabilities under the empathy umbrella is important for both AI creators and users.
title What Is Required for Empathic AI? It Depends, and Why That Matters for AI Developers and Users
topic Artificial Intelligence
Computers and Society
Human-Computer Interaction
url https://arxiv.org/abs/2408.15354