Systematic analysis of requirements for socially acceptable service robots

Fuente: arXiv
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Main Authors: Ruo, Andrea, Arreghini, Simone, Capra, Luca, De Chiara, Rosario, Di Pasquale, Valeria, Giusti, Alessandro, Iani, Cristina, Paolillo, Antonio, Petrak, Dominic, Plaum, Alexander, Quamara, Megha, Sabattini, Lorenzo, Schmuck, Viktor, Servillo, Paolo, Zurolo, Francesco, Villani, Valeria
Format: Preprint
Published: 2024
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author Ruo, Andrea
Arreghini, Simone
Capra, Luca
De Chiara, Rosario
Di Pasquale, Valeria
Giusti, Alessandro
Iani, Cristina
Paolillo, Antonio
Petrak, Dominic
Plaum, Alexander
Quamara, Megha
Sabattini, Lorenzo
Schmuck, Viktor
Servillo, Paolo
Zurolo, Francesco
Villani, Valeria
author_facet Ruo, Andrea
Arreghini, Simone
Capra, Luca
De Chiara, Rosario
Di Pasquale, Valeria
Giusti, Alessandro
Iani, Cristina
Paolillo, Antonio
Petrak, Dominic
Plaum, Alexander
Quamara, Megha
Sabattini, Lorenzo
Schmuck, Viktor
Servillo, Paolo
Zurolo, Francesco
Villani, Valeria
contents In modern society, service robots are increasingly recognized for their wide range of practical applications. In large and crowded social spaces, such as museums and hospitals, these robots are required to safely move in the environment while exhibiting user-friendly behavior. Ensuring the safe and socially acceptable operation of robots in such settings presents several challenges. To enhance the social acceptance in the design process of service robots, we present a systematic analysis of requirements, categorized into functional and non-functional. These requirements are further classified into different categories, with a single requirement potentially belonging to multiple categories. Finally, considering the specific case of a receptionist robotic agent, we discuss the requirements it should possess to ensure social acceptance.
format Preprint
id arxiv_https___arxiv_org_abs_2409_08677
institution arXiv
publishDate 2024
record_format arxiv
spellingShingle Systematic analysis of requirements for socially acceptable service robots
Ruo, Andrea
Arreghini, Simone
Capra, Luca
De Chiara, Rosario
Di Pasquale, Valeria
Giusti, Alessandro
Iani, Cristina
Paolillo, Antonio
Petrak, Dominic
Plaum, Alexander
Quamara, Megha
Sabattini, Lorenzo
Schmuck, Viktor
Servillo, Paolo
Zurolo, Francesco
Villani, Valeria
Robotics
In modern society, service robots are increasingly recognized for their wide range of practical applications. In large and crowded social spaces, such as museums and hospitals, these robots are required to safely move in the environment while exhibiting user-friendly behavior. Ensuring the safe and socially acceptable operation of robots in such settings presents several challenges. To enhance the social acceptance in the design process of service robots, we present a systematic analysis of requirements, categorized into functional and non-functional. These requirements are further classified into different categories, with a single requirement potentially belonging to multiple categories. Finally, considering the specific case of a receptionist robotic agent, we discuss the requirements it should possess to ensure social acceptance.
title Systematic analysis of requirements for socially acceptable service robots
topic Robotics
url https://arxiv.org/abs/2409.08677