Building Trust Through Voice: How Vocal Tone Impacts User Perception of Attractiveness of Voice Assistants
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arXiv
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| Format: | Preprint |
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2024
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| _version_ | 1866909327900540928 |
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| author | Pias, Sabid Bin Habib Freel, Alicia Huang, Ran Williamson, Donald Kim, Minjeong Kapadia, Apu |
| author_facet | Pias, Sabid Bin Habib Freel, Alicia Huang, Ran Williamson, Donald Kim, Minjeong Kapadia, Apu |
| contents | Voice Assistants (VAs) are popular for simple tasks, but users are often hesitant to use them for complex activities like online shopping. We explored whether the vocal characteristics like the VA's vocal tone, can make VAs perceived as more attractive and trustworthy to users for complex tasks. Our findings show that the tone of the VA voice significantly impacts its perceived attractiveness and trustworthiness. Participants in our experiment were more likely to be attracted to VAs with positive or neutral tones and ultimately trusted the VAs they found more attractive. We conclude that VA's perceived trustworthiness can be enhanced through thoughtful voice design, incorporating a variety of vocal tones. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2409_18941 |
| institution | arXiv |
| publishDate | 2024 |
| record_format | arxiv |
| spellingShingle | Building Trust Through Voice: How Vocal Tone Impacts User Perception of Attractiveness of Voice Assistants Pias, Sabid Bin Habib Freel, Alicia Huang, Ran Williamson, Donald Kim, Minjeong Kapadia, Apu Human-Computer Interaction Artificial Intelligence Voice Assistants (VAs) are popular for simple tasks, but users are often hesitant to use them for complex activities like online shopping. We explored whether the vocal characteristics like the VA's vocal tone, can make VAs perceived as more attractive and trustworthy to users for complex tasks. Our findings show that the tone of the VA voice significantly impacts its perceived attractiveness and trustworthiness. Participants in our experiment were more likely to be attracted to VAs with positive or neutral tones and ultimately trusted the VAs they found more attractive. We conclude that VA's perceived trustworthiness can be enhanced through thoughtful voice design, incorporating a variety of vocal tones. |
| title | Building Trust Through Voice: How Vocal Tone Impacts User Perception of Attractiveness of Voice Assistants |
| topic | Human-Computer Interaction Artificial Intelligence |
| url | https://arxiv.org/abs/2409.18941 |