Understanding #vent Channels on Discord

Fuente: arXiv

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Bibliographic Details
Main Authors:	Oladeji, Kayode, Wang, Tony, Yang, Diyi, Bruckman, Amy
Format:	Preprint
Published:	2024
Subjects:	Social and Information Networks Human-Computer Interaction
Online Access:	Acceder al recurso
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author	Oladeji, Kayode Wang, Tony Yang, Diyi Bruckman, Amy
author_facet	Oladeji, Kayode Wang, Tony Yang, Diyi Bruckman, Amy
contents	Vent channels on Discord, which are chat channels developed for people to express frustrations, can become an informal type of peer support system. This paper is a qualitative study of experiences with vent channels on Discord, examining the experiences of 13 participants through semi-structured interviews. We find that participants are able to meet their needs for social support via vent channels by receiving commiseration, advice, and validation from the responses of others. At the same time, vent channels can lead to frustration when participants have conflicting expectations for their interactions. We suggest ways that Discord or Discord server moderators can provide enhanced structure, clarity, and transparency in order to enable participants to have better experiences in vent channels.
format	Preprint
id	arxiv_https___arxiv_org_abs_2409_19166
institution	arXiv
publishDate	2024
record_format	arxiv
spellingShingle	Understanding #vent Channels on Discord Oladeji, Kayode Wang, Tony Yang, Diyi Bruckman, Amy Social and Information Networks Human-Computer Interaction Vent channels on Discord, which are chat channels developed for people to express frustrations, can become an informal type of peer support system. This paper is a qualitative study of experiences with vent channels on Discord, examining the experiences of 13 participants through semi-structured interviews. We find that participants are able to meet their needs for social support via vent channels by receiving commiseration, advice, and validation from the responses of others. At the same time, vent channels can lead to frustration when participants have conflicting expectations for their interactions. We suggest ways that Discord or Discord server moderators can provide enhanced structure, clarity, and transparency in order to enable participants to have better experiences in vent channels.
title	Understanding #vent Channels on Discord
topic	Social and Information Networks Human-Computer Interaction
url	https://arxiv.org/abs/2409.19166

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