Augmenting Compliance-Guaranteed Customer Service Chatbots: Context-Aware Knowledge Expansion with Large Language Models
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arXiv
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| Main Authors: | Hong, Mengze, Zhang, Chen Jason, Jiang, Di, He, Yuanqin |
|---|---|
| Format: | Preprint |
| Published: |
2024
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| Subjects: | |
| Online Access: | |
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