CRMArena: Understanding the Capacity of LLM Agents to Perform Professional CRM Tasks in Realistic Environments
Fuente:
arXiv
Saved in:
| Main Authors: | Huang, Kung-Hsiang, Prabhakar, Akshara, Dhawan, Sidharth, Mao, Yixin, Wang, Huan, Savarese, Silvio, Xiong, Caiming, Laban, Philippe, Wu, Chien-Sheng |
|---|---|
| Format: | Preprint |
| Published: |
2024
|
| Subjects: | |
| Online Access: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
CRMArena-Pro: Holistic Assessment of LLM Agents Across Diverse Business Scenarios and Interactions
by: Huang, Kung-Hsiang, et al.
Published: (2025)
by: Huang, Kung-Hsiang, et al.
Published: (2025)
Why Vision Language Models Struggle with Visual Arithmetic? Towards Enhanced Chart and Geometry Understanding
by: Huang, Kung-Hsiang, et al.
Published: (2025)
by: Huang, Kung-Hsiang, et al.
Published: (2025)
Enterprise Deep Research: Steerable Multi-Agent Deep Research for Enterprise Analytics
by: Prabhakar, Akshara, et al.
Published: (2025)
by: Prabhakar, Akshara, et al.
Published: (2025)
DeepTRACE: Auditing Deep Research AI Systems for Tracking Reliability Across Citations and Evidence
by: Venkit, Pranav Narayanan, et al.
Published: (2025)
by: Venkit, Pranav Narayanan, et al.
Published: (2025)
Shared Imagination: LLMs Hallucinate Alike
by: Zhou, Yilun, et al.
Published: (2024)
by: Zhou, Yilun, et al.
Published: (2024)
Test-Time Adaptation for LLM Agents via Environment Interaction
by: Chen, Arthur, et al.
Published: (2025)
by: Chen, Arthur, et al.
Published: (2025)
Embrace Divergence for Richer Insights: A Multi-document Summarization Benchmark and a Case Study on Summarizing Diverse Information from News Articles
by: Huang, Kung-Hsiang, et al.
Published: (2023)
by: Huang, Kung-Hsiang, et al.
Published: (2023)
Are You Sure? Challenging LLMs Leads to Performance Drops in The FlipFlop Experiment
by: Laban, Philippe, et al.
Published: (2023)
by: Laban, Philippe, et al.
Published: (2023)
Summary of a Haystack: A Challenge to Long-Context LLMs and RAG Systems
by: Laban, Philippe, et al.
Published: (2024)
by: Laban, Philippe, et al.
Published: (2024)
Enabling High Data Throughput Reinforcement Learning on GPUs: A Domain Agnostic Framework for Data-Driven Scientific Research
by: Lan, Tian, et al.
Published: (2024)
by: Lan, Tian, et al.
Published: (2024)
UserBench: An Interactive Gym Environment for User-Centric Agents
by: Qian, Cheng, et al.
Published: (2025)
by: Qian, Cheng, et al.
Published: (2025)
Do RAG Systems Cover What Matters? Evaluating and Optimizing Responses with Sub-Question Coverage
by: Xie, Kaige, et al.
Published: (2024)
by: Xie, Kaige, et al.
Published: (2024)
GUI-KV: Efficient GUI Agents via KV Cache with Spatio-Temporal Awareness
by: Huang, Kung-Hsiang, et al.
Published: (2025)
by: Huang, Kung-Hsiang, et al.
Published: (2025)
Language Models are Hidden Reasoners: Unlocking Latent Reasoning Capabilities via Self-Rewarding
by: Chen, Haolin, et al.
Published: (2024)
by: Chen, Haolin, et al.
Published: (2024)
Agentic Uncertainty Quantification
by: Zhang, Jiaxin, et al.
Published: (2026)
by: Zhang, Jiaxin, et al.
Published: (2026)
Search Engines in an AI Era: The False Promise of Factual and Verifiable Source-Cited Responses
by: Venkit, Pranav Narayanan, et al.
Published: (2024)
by: Venkit, Pranav Narayanan, et al.
Published: (2024)
BingoGuard: LLM Content Moderation Tools with Risk Levels
by: Yin, Fan, et al.
Published: (2025)
by: Yin, Fan, et al.
Published: (2025)
Benchmarking Deep Search over Heterogeneous Enterprise Data
by: Choubey, Prafulla Kumar, et al.
Published: (2025)
by: Choubey, Prafulla Kumar, et al.
Published: (2025)
UserRL: Training Interactive User-Centric Agent via Reinforcement Learning
by: Qian, Cheng, et al.
Published: (2025)
by: Qian, Cheng, et al.
Published: (2025)
xRouter: Training Cost-Aware LLMs Orchestration System via Reinforcement Learning
by: Qian, Cheng, et al.
Published: (2025)
by: Qian, Cheng, et al.
Published: (2025)
SummExecEdit: A Factual Consistency Benchmark in Summarization with Executable Edits
by: Thorat, Onkar, et al.
Published: (2024)
by: Thorat, Onkar, et al.
Published: (2024)
AI-Slop to AI-Polish? Aligning Language Models through Edit-Based Writing Rewards and Test-time Computation
by: Chakrabarty, Tuhin, et al.
Published: (2025)
by: Chakrabarty, Tuhin, et al.
Published: (2025)
Can AI writing be salvaged? Mitigating Idiosyncrasies and Improving Human-AI Alignment in the Writing Process through Edits
by: Chakrabarty, Tuhin, et al.
Published: (2024)
by: Chakrabarty, Tuhin, et al.
Published: (2024)
Reasoning Curriculum: Bootstrapping Broad LLM Reasoning from Math
by: Pang, Bo, et al.
Published: (2025)
by: Pang, Bo, et al.
Published: (2025)
INDICT: Code Generation with Internal Dialogues of Critiques for Both Security and Helpfulness
by: Le, Hung, et al.
Published: (2024)
by: Le, Hung, et al.
Published: (2024)
Whisper-AuT: Domain-Adapted Audio Encoder for Efficient Audio-LLM Training
by: Qiu, Jielin, et al.
Published: (2026)
by: Qiu, Jielin, et al.
Published: (2026)
Enterprise Sales Copilot: Enabling Real-Time AI Support with Automatic Information Retrieval in Live Sales Calls
by: Qiu, Jielin, et al.
Published: (2026)
by: Qiu, Jielin, et al.
Published: (2026)
Building Enterprise Realtime Voice Agents from Scratch: A Technical Tutorial
by: Qiu, Jielin, et al.
Published: (2026)
by: Qiu, Jielin, et al.
Published: (2026)
LAM SIMULATOR: Advancing Data Generation for Large Action Model Training via Online Exploration and Trajectory Feedback
by: Hoang, Thai, et al.
Published: (2025)
by: Hoang, Thai, et al.
Published: (2025)
AudioCapBench: Quick Evaluation on Audio Captioning across Sound, Music, and Speech
by: Qiu, Jielin, et al.
Published: (2026)
by: Qiu, Jielin, et al.
Published: (2026)
VoiceAgentRAG: Solving the RAG Latency Bottleneck in Real-Time Voice Agents Using Dual-Agent Architectures
by: Qiu, Jielin, et al.
Published: (2026)
by: Qiu, Jielin, et al.
Published: (2026)
APIGen-MT: Agentic Pipeline for Multi-Turn Data Generation via Simulated Agent-Human Interplay
by: Prabhakar, Akshara, et al.
Published: (2025)
by: Prabhakar, Akshara, et al.
Published: (2025)
Agentic Confidence Calibration
by: Zhang, Jiaxin, et al.
Published: (2026)
by: Zhang, Jiaxin, et al.
Published: (2026)
DyMU: Dynamic Merging and Virtual Unmerging for Efficient VLMs
by: Wang, Zhenhailong, et al.
Published: (2025)
by: Wang, Zhenhailong, et al.
Published: (2025)
BOLT: Bootstrap Long Chain-of-Thought in Language Models without Distillation
by: Pang, Bo, et al.
Published: (2025)
by: Pang, Bo, et al.
Published: (2025)
Unified Training of Universal Time Series Forecasting Transformers
by: Woo, Gerald, et al.
Published: (2024)
by: Woo, Gerald, et al.
Published: (2024)
CodeTree: Agent-guided Tree Search for Code Generation with Large Language Models
by: Li, Jierui, et al.
Published: (2024)
by: Li, Jierui, et al.
Published: (2024)
Hölder regularity of solutions of the steady Boltzmann equation with soft potentials
by: Wu, Kung-Chien, et al.
Published: (2024)
by: Wu, Kung-Chien, et al.
Published: (2024)
Entropy-Based Block Pruning for Efficient Large Language Models
by: Yang, Liangwei, et al.
Published: (2025)
by: Yang, Liangwei, et al.
Published: (2025)
ActionStudio: A Lightweight Framework for Data and Training of Large Action Models
by: Zhang, Jianguo, et al.
Published: (2025)
by: Zhang, Jianguo, et al.
Published: (2025)
Similar Items
-
CRMArena-Pro: Holistic Assessment of LLM Agents Across Diverse Business Scenarios and Interactions
by: Huang, Kung-Hsiang, et al.
Published: (2025) -
Why Vision Language Models Struggle with Visual Arithmetic? Towards Enhanced Chart and Geometry Understanding
by: Huang, Kung-Hsiang, et al.
Published: (2025) -
Enterprise Deep Research: Steerable Multi-Agent Deep Research for Enterprise Analytics
by: Prabhakar, Akshara, et al.
Published: (2025) -
DeepTRACE: Auditing Deep Research AI Systems for Tracking Reliability Across Citations and Evidence
by: Venkit, Pranav Narayanan, et al.
Published: (2025) -
Shared Imagination: LLMs Hallucinate Alike
by: Zhou, Yilun, et al.
Published: (2024)