Evolution of IVR building techniques: from code writing to AI-powered automation
Fuente:
arXiv
Guardado en:
| Autores principales: | , |
|---|---|
| Formato: | Preprint |
| Publicado: |
2024
|
| Materias: | |
| Acceso en línea: | |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
| _version_ | 1866915024256106496 |
|---|---|
| author | Shaikh, Khushbu Mehboob Giannakopoulos, Georgios |
| author_facet | Shaikh, Khushbu Mehboob Giannakopoulos, Georgios |
| contents | Interactive Voice Response (IVR) systems have undergone significant transformation in recent years, moving from traditional code-based development to more user-friendly approaches leveraging widgets and, most recently, harnessing the power of Artificial Intelligence (AI) for automated IVR flow creation. This paper explores the evolution of IVR building techniques, highlighting the industry's revolution and shaping the future of IVR systems. The authors delve into the historical context, current trends, and future prospects of IVR development, elucidating the impact of AI on simplifying IVR creation processes and enhancing customer experiences. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2411_10895 |
| institution | arXiv |
| publishDate | 2024 |
| record_format | arxiv |
| spellingShingle | Evolution of IVR building techniques: from code writing to AI-powered automation Shaikh, Khushbu Mehboob Giannakopoulos, Georgios Software Engineering Artificial Intelligence Interactive Voice Response (IVR) systems have undergone significant transformation in recent years, moving from traditional code-based development to more user-friendly approaches leveraging widgets and, most recently, harnessing the power of Artificial Intelligence (AI) for automated IVR flow creation. This paper explores the evolution of IVR building techniques, highlighting the industry's revolution and shaping the future of IVR systems. The authors delve into the historical context, current trends, and future prospects of IVR development, elucidating the impact of AI on simplifying IVR creation processes and enhancing customer experiences. |
| title | Evolution of IVR building techniques: from code writing to AI-powered automation |
| topic | Software Engineering Artificial Intelligence |
| url | https://arxiv.org/abs/2411.10895 |