Exploring the Impact of Non-Verbal Virtual Agent Behavior on User Engagement in Argumentative Dialogues
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arXiv
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| Format: | Preprint |
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2024
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| author | Aicher, Annalena Bea Matsuda, Yuki Yasumoto, Keichii Minker, Wolfgang André, Elisabeth Ultes, Stefan |
| author_facet | Aicher, Annalena Bea Matsuda, Yuki Yasumoto, Keichii Minker, Wolfgang André, Elisabeth Ultes, Stefan |
| contents | Engaging in discussions that involve diverse perspectives and exchanging arguments on a controversial issue is a natural way for humans to form opinions. In this process, the way arguments are presented plays a crucial role in determining how engaged users are, whether the interaction takes place solely among humans or within human-agent teams. This is of great importance as user engagement plays a crucial role in determining the success or failure of cooperative argumentative discussions. One main goal is to maintain the user's motivation to participate in a reflective opinion-building process, even when addressing contradicting viewpoints. This work investigates how non-verbal agent behavior, specifically co-speech gestures, influences the user's engagement and interest during an ongoing argumentative interaction. The results of a laboratory study conducted with 56 participants demonstrate that the agent's co-speech gestures have a substantial impact on user engagement and interest and the overall perception of the system. Therefore, this research offers valuable insights for the design of future cooperative argumentative virtual agents. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2411_11102 |
| institution | arXiv |
| publishDate | 2024 |
| record_format | arxiv |
| spellingShingle | Exploring the Impact of Non-Verbal Virtual Agent Behavior on User Engagement in Argumentative Dialogues Aicher, Annalena Bea Matsuda, Yuki Yasumoto, Keichii Minker, Wolfgang André, Elisabeth Ultes, Stefan Human-Computer Interaction H.1.2; H.5.2 Engaging in discussions that involve diverse perspectives and exchanging arguments on a controversial issue is a natural way for humans to form opinions. In this process, the way arguments are presented plays a crucial role in determining how engaged users are, whether the interaction takes place solely among humans or within human-agent teams. This is of great importance as user engagement plays a crucial role in determining the success or failure of cooperative argumentative discussions. One main goal is to maintain the user's motivation to participate in a reflective opinion-building process, even when addressing contradicting viewpoints. This work investigates how non-verbal agent behavior, specifically co-speech gestures, influences the user's engagement and interest during an ongoing argumentative interaction. The results of a laboratory study conducted with 56 participants demonstrate that the agent's co-speech gestures have a substantial impact on user engagement and interest and the overall perception of the system. Therefore, this research offers valuable insights for the design of future cooperative argumentative virtual agents. |
| title | Exploring the Impact of Non-Verbal Virtual Agent Behavior on User Engagement in Argumentative Dialogues |
| topic | Human-Computer Interaction H.1.2; H.5.2 |
| url | https://arxiv.org/abs/2411.11102 |