Estimating causal effects of customer satisfaction on downstream metrics in a multi-queue contact center

Fuente: arXiv

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Bibliographic Details
Main Authors:	Orellana, Sebastián, Magga, Leandro, Gorgi, Paolo, Kweon, Hyeokmoon, Bahamonde, Felipe
Format:	Preprint
Published:	2024
Subjects:	Applications
Online Access:	Acceder al recurso
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Internet

https://arxiv.org/abs/2412.04860