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Main Author: Duenas-Cid, David
Format: Preprint
Published: 2024
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Online Access:https://arxiv.org/abs/2412.05052
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author Duenas-Cid, David
author_facet Duenas-Cid, David
contents This paper focuses on the complex dynamics of trust and distrust in digital government technologies by approaching the cancellation of machine voting in the Netherlands (2006-07). This case describes how a previously trusted system can collapse, how paradoxical the relationship between trust and distrust is, and how it interacts with adopting and managing electoral technologies. The analysis stresses how, although being a central component, technology's trustworthiness dialogues with the socio-technical context in which it is inserted, for example, underscoring the relevance of public administration in securing technological environments. Beyond these insights, the research offers broader reflections on trust and distrust in data-driven technologies, advocating for differentiated strategies for building trust versus managing distrust. Overall, this paper contributes to understanding trust dynamics in digital government technologies, with implications for policymaking and technology adoption strategies.
format Preprint
id arxiv_https___arxiv_org_abs_2412_05052
institution arXiv
publishDate 2024
record_format arxiv
spellingShingle Trust and distrust in electoral technologies: what can we learn from the failure of electronic voting in the Netherlands (2006/07)
Duenas-Cid, David
Computers and Society
This paper focuses on the complex dynamics of trust and distrust in digital government technologies by approaching the cancellation of machine voting in the Netherlands (2006-07). This case describes how a previously trusted system can collapse, how paradoxical the relationship between trust and distrust is, and how it interacts with adopting and managing electoral technologies. The analysis stresses how, although being a central component, technology's trustworthiness dialogues with the socio-technical context in which it is inserted, for example, underscoring the relevance of public administration in securing technological environments. Beyond these insights, the research offers broader reflections on trust and distrust in data-driven technologies, advocating for differentiated strategies for building trust versus managing distrust. Overall, this paper contributes to understanding trust dynamics in digital government technologies, with implications for policymaking and technology adoption strategies.
title Trust and distrust in electoral technologies: what can we learn from the failure of electronic voting in the Netherlands (2006/07)
topic Computers and Society
url https://arxiv.org/abs/2412.05052