Silent Abandonment in Text-Based Contact Centers: Identifying, Quantifying, and Mitigating its Operational Impacts

Fuente: arXiv

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Bibliographic Details
Main Authors:	Castellanos, Antonio, Yom-Tov, Galit B., Goldberg, Yair, Park, Jaeyoung
Format:	Preprint
Published:	2025
Subjects:	Social and Information Networks Artificial Intelligence
Online Access:	Acceder al recurso
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Internet

https://arxiv.org/abs/2501.08869