Conversation Progress Guide : UI System for Enhancing Self-Efficacy in Conversational AI

Fuente: arXiv
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Auteurs principaux: Jeong, Daeun, Shin, Sungbok, Jeong, Jongwook
Format: Preprint
Publié: 2025
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author Jeong, Daeun
Shin, Sungbok
Jeong, Jongwook
author_facet Jeong, Daeun
Shin, Sungbok
Jeong, Jongwook
contents In this study, we introduce the Conversation Progress Guide (CPG), a system designed for text-based conversational AI interactions that provides a visual interface to represent progress. Users often encounter failures when interacting with conversational AI, which can negatively affect their self-efficacy-an individual's belief in their capabilities, reducing their willingness to engage with these services. The CPG offers visual feedback on task progress, providing users with mastery experiences, a key source of self-efficacy. To evaluate the system's effectiveness, we conducted a user study assessing how the integration of the CPG influences user engagement and self-efficacy. Results demonstrate that users interacting with a conversational AI enhanced by the CPG showed significant improvements in self-efficacy measures compared to those using a conventional conversational AI.
format Preprint
id arxiv_https___arxiv_org_abs_2501_12001
institution arXiv
publishDate 2025
record_format arxiv
spellingShingle Conversation Progress Guide : UI System for Enhancing Self-Efficacy in Conversational AI
Jeong, Daeun
Shin, Sungbok
Jeong, Jongwook
Human-Computer Interaction
In this study, we introduce the Conversation Progress Guide (CPG), a system designed for text-based conversational AI interactions that provides a visual interface to represent progress. Users often encounter failures when interacting with conversational AI, which can negatively affect their self-efficacy-an individual's belief in their capabilities, reducing their willingness to engage with these services. The CPG offers visual feedback on task progress, providing users with mastery experiences, a key source of self-efficacy. To evaluate the system's effectiveness, we conducted a user study assessing how the integration of the CPG influences user engagement and self-efficacy. Results demonstrate that users interacting with a conversational AI enhanced by the CPG showed significant improvements in self-efficacy measures compared to those using a conventional conversational AI.
title Conversation Progress Guide : UI System for Enhancing Self-Efficacy in Conversational AI
topic Human-Computer Interaction
url https://arxiv.org/abs/2501.12001