Mixed Feelings: Cross-Domain Sentiment Classification of Patient Feedback
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arXiv
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| Main Authors: | , , , , |
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| Format: | Preprint |
| Published: |
2025
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| _version_ | 1866910807287136256 |
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| author | Rønningstad, Egil Storset, Lilja Charlotte Mæhlum, Petter Øvrelid, Lilja Velldal, Erik |
| author_facet | Rønningstad, Egil Storset, Lilja Charlotte Mæhlum, Petter Øvrelid, Lilja Velldal, Erik |
| contents | Sentiment analysis of patient feedback from the public health domain can aid decision makers in evaluating the provided services. The current paper focuses on free-text comments in patient surveys about general practitioners and psychiatric healthcare, annotated with four sentence-level polarity classes -- positive, negative, mixed and neutral -- while also attempting to alleviate data scarcity by leveraging general-domain sources in the form of reviews. For several different architectures, we compare in-domain and out-of-domain effects, as well as the effects of training joint multi-domain models. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2501_19134 |
| institution | arXiv |
| publishDate | 2025 |
| record_format | arxiv |
| spellingShingle | Mixed Feelings: Cross-Domain Sentiment Classification of Patient Feedback Rønningstad, Egil Storset, Lilja Charlotte Mæhlum, Petter Øvrelid, Lilja Velldal, Erik Computation and Language Sentiment analysis of patient feedback from the public health domain can aid decision makers in evaluating the provided services. The current paper focuses on free-text comments in patient surveys about general practitioners and psychiatric healthcare, annotated with four sentence-level polarity classes -- positive, negative, mixed and neutral -- while also attempting to alleviate data scarcity by leveraging general-domain sources in the form of reviews. For several different architectures, we compare in-domain and out-of-domain effects, as well as the effects of training joint multi-domain models. |
| title | Mixed Feelings: Cross-Domain Sentiment Classification of Patient Feedback |
| topic | Computation and Language |
| url | https://arxiv.org/abs/2501.19134 |