The Influence of Prior Discourse on Conversational Agent-Driven Decision-Making
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arXiv
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| Autori principali: | , |
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| Natura: | Preprint |
| Pubblicazione: |
2025
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| _version_ | 1866909528125079552 |
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| author | Pilli, Stephen Nallur, Vivek |
| author_facet | Pilli, Stephen Nallur, Vivek |
| contents | Persuasion through conversation has been the focus of much research. Nudging is a popular strategy to influence decision-making in physical and digital settings. However, conversational agents employing "nudging" have not received significant attention. We explore the manifestation of cognitive biases-the underlying psychological mechanisms of nudging-and investigate how the complexity of prior dialogue tasks impacts decision-making facilitated by conversational agents. Our research used a between-group experimental design, involving 756 participants randomly assigned to either a simple or complex task before encountering a decision-making scenario. Three scenarios were adapted from Samuelson's classic experiments on status-quo bias, the underlying mechanism of default nudges. Our results aligned with previous studies in two out of three simple-task scenarios. Increasing task complexity consistently shifted effect-sizes toward our hypothesis, though bias was significant in only one case. These findings inform conversational nudging strategies and highlight inherent biases relevant to behavioural economics. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2503_04692 |
| institution | arXiv |
| publishDate | 2025 |
| record_format | arxiv |
| spellingShingle | The Influence of Prior Discourse on Conversational Agent-Driven Decision-Making Pilli, Stephen Nallur, Vivek Human-Computer Interaction Emerging Technologies Persuasion through conversation has been the focus of much research. Nudging is a popular strategy to influence decision-making in physical and digital settings. However, conversational agents employing "nudging" have not received significant attention. We explore the manifestation of cognitive biases-the underlying psychological mechanisms of nudging-and investigate how the complexity of prior dialogue tasks impacts decision-making facilitated by conversational agents. Our research used a between-group experimental design, involving 756 participants randomly assigned to either a simple or complex task before encountering a decision-making scenario. Three scenarios were adapted from Samuelson's classic experiments on status-quo bias, the underlying mechanism of default nudges. Our results aligned with previous studies in two out of three simple-task scenarios. Increasing task complexity consistently shifted effect-sizes toward our hypothesis, though bias was significant in only one case. These findings inform conversational nudging strategies and highlight inherent biases relevant to behavioural economics. |
| title | The Influence of Prior Discourse on Conversational Agent-Driven Decision-Making |
| topic | Human-Computer Interaction Emerging Technologies |
| url | https://arxiv.org/abs/2503.04692 |