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Main Authors: Ji, Ziwei, Yu, Lei, Koishekenov, Yeskendir, Bang, Yejin, Hartshorn, Anthony, Schelten, Alan, Zhang, Cheng, Fung, Pascale, Cancedda, Nicola
Format: Preprint
Published: 2025
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Online Access:https://arxiv.org/abs/2503.14477
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author Ji, Ziwei
Yu, Lei
Koishekenov, Yeskendir
Bang, Yejin
Hartshorn, Anthony
Schelten, Alan
Zhang, Cheng
Fung, Pascale
Cancedda, Nicola
author_facet Ji, Ziwei
Yu, Lei
Koishekenov, Yeskendir
Bang, Yejin
Hartshorn, Anthony
Schelten, Alan
Zhang, Cheng
Fung, Pascale
Cancedda, Nicola
contents LLMs often adopt an assertive language style also when making false claims. Such ``overconfident hallucinations'' mislead users and erode trust. Achieving the ability to express in language the actual degree of uncertainty around a claim is therefore of great importance. We find that ``verbal uncertainty'' is governed by a single linear feature in the representation space of LLMs, and show that this has only moderate correlation with the actual ``semantic uncertainty'' of the model. We apply this insight and show that (1) the mismatch between semantic and verbal uncertainty is a better predictor of hallucinations than semantic uncertainty alone and (2) we can intervene on verbal uncertainty at inference time and reduce confident hallucinations on short-form answers, achieving an average relative reduction of ~30%.
format Preprint
id arxiv_https___arxiv_org_abs_2503_14477
institution arXiv
publishDate 2025
record_format arxiv
spellingShingle Calibrating Verbal Uncertainty as a Linear Feature to Reduce Hallucinations
Ji, Ziwei
Yu, Lei
Koishekenov, Yeskendir
Bang, Yejin
Hartshorn, Anthony
Schelten, Alan
Zhang, Cheng
Fung, Pascale
Cancedda, Nicola
Computation and Language
LLMs often adopt an assertive language style also when making false claims. Such ``overconfident hallucinations'' mislead users and erode trust. Achieving the ability to express in language the actual degree of uncertainty around a claim is therefore of great importance. We find that ``verbal uncertainty'' is governed by a single linear feature in the representation space of LLMs, and show that this has only moderate correlation with the actual ``semantic uncertainty'' of the model. We apply this insight and show that (1) the mismatch between semantic and verbal uncertainty is a better predictor of hallucinations than semantic uncertainty alone and (2) we can intervene on verbal uncertainty at inference time and reduce confident hallucinations on short-form answers, achieving an average relative reduction of ~30%.
title Calibrating Verbal Uncertainty as a Linear Feature to Reduce Hallucinations
topic Computation and Language
url https://arxiv.org/abs/2503.14477