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| Autores principales: | , , , |
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| Formato: | Preprint |
| Publicado: |
2025
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| Materias: | |
| Acceso en línea: | https://arxiv.org/abs/2503.21080 |
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| _version_ | 1866911247746727936 |
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| author | Long, Yunbo Liu, Yuhan Xu, Liming Brintrup, Alexandra |
| author_facet | Long, Yunbo Liu, Yuhan Xu, Liming Brintrup, Alexandra |
| contents | The emergence of autonomous Large Language Model (LLM) agents has created a new ecosystem of strategic, agent-to-agent interactions. However, a critical challenge remains unaddressed: in high-stakes, emotion-sensitive domains like debt collection, LLM agents pre-trained on human dialogue are vulnerable to exploitation by adversarial counterparts who simulate negative emotions to derail negotiations. To fill this gap, we first contribute a novel dataset of simulated debt recovery scenarios and a multi-agent simulation framework. Within this framework, we introduce EmoDebt, an LLM agent architected for robust performance. Its core innovation is a Bayesian-optimized emotional intelligence engine that reframes a model's ability to express emotion in negotiation as a sequential decision-making problem. Through online learning, this engine continuously tunes EmoDebt's emotional transition policies, discovering optimal counter-strategies against specific debtor tactics. Extensive experiments on our proposed benchmark demonstrate that EmoDebt achieves significant strategic robustness, substantially outperforming non-adaptive and emotion-agnostic baselines across key performance metrics, including success rate and operational efficiency. By introducing both a critical benchmark and a robustly adaptive agent, this work establishes a new foundation for deploying strategically robust LLM agents in adversarial, emotion-sensitive debt interactions. The code is available at \textcolor{blue}{https://github.com/Yunbo-max/EmoDebt}. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2503_21080 |
| institution | arXiv |
| publishDate | 2025 |
| record_format | arxiv |
| spellingShingle | EmoDebt: Bayesian-Optimized Emotional Intelligence for Strategic Agent-to-Agent Debt Recovery Long, Yunbo Liu, Yuhan Xu, Liming Brintrup, Alexandra Computation and Language The emergence of autonomous Large Language Model (LLM) agents has created a new ecosystem of strategic, agent-to-agent interactions. However, a critical challenge remains unaddressed: in high-stakes, emotion-sensitive domains like debt collection, LLM agents pre-trained on human dialogue are vulnerable to exploitation by adversarial counterparts who simulate negative emotions to derail negotiations. To fill this gap, we first contribute a novel dataset of simulated debt recovery scenarios and a multi-agent simulation framework. Within this framework, we introduce EmoDebt, an LLM agent architected for robust performance. Its core innovation is a Bayesian-optimized emotional intelligence engine that reframes a model's ability to express emotion in negotiation as a sequential decision-making problem. Through online learning, this engine continuously tunes EmoDebt's emotional transition policies, discovering optimal counter-strategies against specific debtor tactics. Extensive experiments on our proposed benchmark demonstrate that EmoDebt achieves significant strategic robustness, substantially outperforming non-adaptive and emotion-agnostic baselines across key performance metrics, including success rate and operational efficiency. By introducing both a critical benchmark and a robustly adaptive agent, this work establishes a new foundation for deploying strategically robust LLM agents in adversarial, emotion-sensitive debt interactions. The code is available at \textcolor{blue}{https://github.com/Yunbo-max/EmoDebt}. |
| title | EmoDebt: Bayesian-Optimized Emotional Intelligence for Strategic Agent-to-Agent Debt Recovery |
| topic | Computation and Language |
| url | https://arxiv.org/abs/2503.21080 |