Cover Image

Hybrid Emotion Recognition: Enhancing Customer Interactions Through Acoustic and Textual Analysis

Fuente: arXiv

Saved in:

Bibliographic Details
Main Authors:	Wewelwala, Sahan Hewage, Sumanathilaka, T. G. D. K.
Format:	Preprint
Published:	2025
Subjects:	Computation and Language
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Can LLMs assist with Ambiguity? A Quantitative Evaluation of various Large Language Models on Word Sense Disambiguation
by: Sumanathilaka, T. G. D. K., et al.
Published: (2024)

Can Small Language Models Handle Context-Summarized Multi-Turn Customer-Service QA? A Synthetic Data-Driven Comparative Evaluation
by: Cooray, Lakshan, et al.
Published: (2026)

An Exploration-Analysis-Disambiguation Reasoning Framework for Word Sense Disambiguation with Low-Parameter LLMs
by: Sumanathilaka, Deshan, et al.
Published: (2026)

A Survey on Lexical Ambiguity Detection and Word Sense Disambiguation
by: Abeysiriwardana, Miuru, et al.
Published: (2024)

Deep Emotion Recognition in Textual Conversations: A Survey
by: Pereira, Patrícia, et al.
Published: (2022)

Swa Bhasha: Message-Based Singlish to Sinhala Transliteration
by: Athukorala, Maneesha U., et al.
Published: (2024)

Understanding Textual Emotion Through Emoji Prediction
by: Gordon, Ethan, et al.
Published: (2025)

Bridging Lexical Ambiguity and Vision: A Mini Review on Visual Word Sense Disambiguation
by: Nilukshi, Shashini, et al.
Published: (2026)

EmoScan: Automatic Screening of Depression Symptoms in Romanized Sinhala Tweets
by: Hewapathirana, Jayathi, et al.
Published: (2024)

A Low-Resource Speech-Driven NLP Pipeline for Sinhala Dyslexia Assistance
by: Perera, Peshala, et al.
Published: (2025)

Investigating Acoustic-Textual Emotional Inconsistency Information for Automatic Depression Detection
by: Su, Rongfeng, et al.
Published: (2024)

BRIGHTER: BRIdging the Gap in Human-Annotated Textual Emotion Recognition Datasets for 28 Languages
by: Muhammad, Shamsuddeen Hassan, et al.
Published: (2025)

ERFC: Happy Customers with Emotion Recognition and Forecasting in Conversation in Call Centers
by: Debsharma, Aditi, et al.
Published: (2025)

Beyond Acoustic Emotion Recognition: Multimodal Pathos Analysis in Political Speech Using LLM-Based and Acoustic Emotion Models
by: Dietrich, Juergen
Published: (2026)

Prompt Balance Matters: Understanding How Imbalanced Few-Shot Learning Affects Multilingual Sense Disambiguation in LLMs
by: Sumanathilaka, Deshan, et al.
Published: (2025)

A Customer Journey in the Land of Oz: Leveraging the Wizard of Oz Technique to Model Emotions in Customer Service Interactions
by: Labat, Sofie, et al.
Published: (2025)

Emotion Transfer with Enhanced Prototype for Unseen Emotion Recognition in Conversation
by: Peng, Kun, et al.
Published: (2025)

Instruct-DeBERTa: A Hybrid Approach for Aspect-based Sentiment Analysis on Textual Reviews
by: Jayakody, Dineth, et al.
Published: (2024)

SwanNLP at SemEval-2026 Task 5: An LLM-based Framework for Plausibility Scoring in Narrative Word Sense Disambiguation
by: Sumanathilaka, Deshan, et al.
Published: (2026)

Layer-Wise Analysis of Self-Supervised Acoustic Word Embeddings: A Study on Speech Emotion Recognition
by: Saliba, Alexandra, et al.
Published: (2024)

Quantifying the Role of Textual Predictability in Automatic Speech Recognition
by: Robertson, Sean, et al.
Published: (2024)

Enhancing Emotion Recognition in Conversation through Emotional Cross-Modal Fusion and Inter-class Contrastive Learning
by: Shi, Haoxiang, et al.
Published: (2024)

Stylomech: Unveiling Authorship via Computational Stylometry in English and Romanized Sinhala
by: Faumi, Nabeelah, et al.
Published: (2025)

IndoNLP 2025: Shared Task on Real-Time Reverse Transliteration for Romanized Indo-Aryan languages
by: Sumanathilaka, Deshan, et al.
Published: (2025)

Hybrid CNN-Transformer Architecture for Arabic Speech Emotion Recognition
by: Gheffari, Youcef Soufiane, et al.
Published: (2026)

Accurate and Nuanced Open-QA Evaluation Through Textual Entailment
by: Yao, Peiran, et al.
Published: (2024)

Disentangling Textual and Acoustic Features of Neural Speech Representations
by: Mohebbi, Hosein, et al.
Published: (2024)

ESIHGNN: Event-State Interactions Infused Heterogeneous Graph Neural Network for Conversational Emotion Recognition
by: Zha, Xupeng, et al.
Published: (2024)

GATE: General Arabic Text Embedding for Enhanced Semantic Textual Similarity with Matryoshka Representation Learning and Hybrid Loss Training
by: Nacar, Omer, et al.
Published: (2025)

VLSP 2023 -- LTER: A Summary of the Challenge on Legal Textual Entailment Recognition
by: Tran, Vu, et al.
Published: (2024)

DEBATE: A Dataset for Disentangling Textual Ambiguity in Mandarin Through Speech
by: Guo, Haotian, et al.
Published: (2025)

Emotion Recognition in Sign Language Conversation
by: Wang, Yusong, et al.
Published: (2026)

ECRC: Emotion-Causality Recognition in Korean Conversation for GCN
by: Lee, J. K., et al.
Published: (2024)

UniMEEC: Towards Unified Multimodal Emotion Recognition and Emotion Cause
by: Hu, Guimin, et al.
Published: (2024)

A Similarity Paradigm Through Textual Regularization Without Forgetting
by: Cui, Fangming, et al.
Published: (2025)

Multimodal Prompt Learning with Missing Modalities for Sentiment Analysis and Emotion Recognition
by: Guo, Zirun, et al.
Published: (2024)

Contrastive Distillation of Emotion Knowledge from LLMs for Zero-Shot Emotion Recognition
by: Niu, Minxue, et al.
Published: (2025)

Unrequited Emotions: Investigating the Gaps in Motivation and Practice in Speech Emotion Recognition Research
by: Wong, Taryn, et al.
Published: (2026)

SAFT: Structure-aware Transformers for Textual Interaction Classification
by: Wang, Hongtao, et al.
Published: (2025)

Visual and Textual Prompts in VLLMs for Enhancing Emotion Recognition
by: Wang, Zhifeng, et al.
Published: (2025)