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| Main Authors: | , , |
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| Format: | Preprint |
| Published: |
2025
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| Subjects: | |
| Online Access: | https://arxiv.org/abs/2504.04248 |
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Table of Contents:
- We consider the problem of optimal decision referrals in human-automation teams performing binary classification tasks. The automation, which includes a pre-trained classifier, observes data for a batch of independent tasks, analyzes them, and may refer a subset of tasks to a human operator for fresh and final analysis. Our key modeling assumption is that human performance degrades with task load. We model the problem of choosing which tasks to refer as a stochastic optimization problem and show that, for a given task load, it is optimal to myopically refer tasks that yield the largest reduction in expected cost, conditional on the observed data. This provides a ranking scheme and a policy to determine the optimal set of tasks for referral. We evaluate this policy against a baseline through an experimental study with human participants. Using a radar screen simulator, participants made binary target classification decisions under time constraint. They were guided by a decision rule provided to them, but were still prone to errors under time pressure. An initial experiment estimated human performance model parameters, while a second experiment compared two referral policies. Results show statistically significant gains for the proposed optimal referral policy over a blind policy that determines referrals using the automation and human-performance models but not based on the observed data.