Oh F**k! How Do People Feel about Robots that Leverage Profanity?

Fuente: arXiv
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Autori principali: Shippy, Madison R., Zhang, Brian J., Fitter, Naomi T.
Natura: Preprint
Pubblicazione: 2025
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author Shippy, Madison R.
Zhang, Brian J.
Fitter, Naomi T.
author_facet Shippy, Madison R.
Zhang, Brian J.
Fitter, Naomi T.
contents Profanity is nearly as old as language itself, and cursing has become particularly ubiquitous within the last century. At the same time, robots in personal and service applications are often overly polite, even though past work demonstrates the potential benefits of robot norm-breaking. Thus, we became curious about robots using curse words in error scenarios as a means for improving social perceptions by human users. We investigated this idea using three phases of exploratory work: an online video-based study (N = 76) with a student pool, an online video-based study (N = 98) in the general U.S. population, and an in-person proof-of-concept deployment (N = 52) in a campus space, each of which included the following conditions: no-speech, non-expletive error response, and expletive error response. A surprising result in the outcomes for all three studies was that although verbal acknowledgment of an error was typically beneficial (as expected based on prior work), few significant differences appeared between the non-expletive and expletive error acknowledgment conditions (counter to our expectations). Within the cultural context of our work, the U.S., it seems that many users would likely not mind if robots curse, and may even find it relatable and humorous. This work signals a promising and mischievous design space that challenges typical robot character design.
format Preprint
id arxiv_https___arxiv_org_abs_2505_05831
institution arXiv
publishDate 2025
record_format arxiv
spellingShingle Oh F**k! How Do People Feel about Robots that Leverage Profanity?
Shippy, Madison R.
Zhang, Brian J.
Fitter, Naomi T.
Robotics
Profanity is nearly as old as language itself, and cursing has become particularly ubiquitous within the last century. At the same time, robots in personal and service applications are often overly polite, even though past work demonstrates the potential benefits of robot norm-breaking. Thus, we became curious about robots using curse words in error scenarios as a means for improving social perceptions by human users. We investigated this idea using three phases of exploratory work: an online video-based study (N = 76) with a student pool, an online video-based study (N = 98) in the general U.S. population, and an in-person proof-of-concept deployment (N = 52) in a campus space, each of which included the following conditions: no-speech, non-expletive error response, and expletive error response. A surprising result in the outcomes for all three studies was that although verbal acknowledgment of an error was typically beneficial (as expected based on prior work), few significant differences appeared between the non-expletive and expletive error acknowledgment conditions (counter to our expectations). Within the cultural context of our work, the U.S., it seems that many users would likely not mind if robots curse, and may even find it relatable and humorous. This work signals a promising and mischievous design space that challenges typical robot character design.
title Oh F**k! How Do People Feel about Robots that Leverage Profanity?
topic Robotics
url https://arxiv.org/abs/2505.05831