How Do Experts Make Sense of Integrated Process Models?
Fuente:
arXiv
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| Autori principali: | , , , , , |
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| Natura: | Preprint |
| Pubblicazione: |
2025
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| _version_ | 1866909651265650688 |
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| author | Chen, Tianwa Weber, Barbara Shanks, Graeme Demartini, Gianluca Indulska, Marta Sadiq, Shazia |
| author_facet | Chen, Tianwa Weber, Barbara Shanks, Graeme Demartini, Gianluca Indulska, Marta Sadiq, Shazia |
| contents | A range of integrated modeling approaches have been developed to enable a holistic representation of business process logic together with all relevant business rules. These approaches address inherent problems with separate documentation of business process models and business rules. In this study, we explore how expert process workers make sense of the information provided through such integrated modeling approaches. To do so, we complement verbal protocol analysis with eye-tracking metrics to reveal nuanced user behaviours involved in the main phases of sensemaking, namely information foraging and information processing. By studying expert process workers engaged in tasks based on integrated modeling of business processes and rules, we provide insights that pave the way for a better understanding of sensemaking practices and improved development of business process and business rule integration approaches. Our research underscores the importance of offering personalized support mechanisms that increase the efficacy and efficiency of sensemaking practices for process knowledge workers. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2505_20667 |
| institution | arXiv |
| publishDate | 2025 |
| record_format | arxiv |
| spellingShingle | How Do Experts Make Sense of Integrated Process Models? Chen, Tianwa Weber, Barbara Shanks, Graeme Demartini, Gianluca Indulska, Marta Sadiq, Shazia Information Retrieval Human-Computer Interaction Software Engineering A range of integrated modeling approaches have been developed to enable a holistic representation of business process logic together with all relevant business rules. These approaches address inherent problems with separate documentation of business process models and business rules. In this study, we explore how expert process workers make sense of the information provided through such integrated modeling approaches. To do so, we complement verbal protocol analysis with eye-tracking metrics to reveal nuanced user behaviours involved in the main phases of sensemaking, namely information foraging and information processing. By studying expert process workers engaged in tasks based on integrated modeling of business processes and rules, we provide insights that pave the way for a better understanding of sensemaking practices and improved development of business process and business rule integration approaches. Our research underscores the importance of offering personalized support mechanisms that increase the efficacy and efficiency of sensemaking practices for process knowledge workers. |
| title | How Do Experts Make Sense of Integrated Process Models? |
| topic | Information Retrieval Human-Computer Interaction Software Engineering |
| url | https://arxiv.org/abs/2505.20667 |