From 600 Tools to 1 Console: A UX-Driven Transformation
Fuente:
arXiv
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| Autori principali: | , , |
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| Natura: | Preprint |
| Pubblicazione: |
2025
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| _version_ | 1866911013825150976 |
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| author | Smith, Mariann Kornelia Meijer-Irons, Jacqueline Millar, Andrew |
| author_facet | Smith, Mariann Kornelia Meijer-Irons, Jacqueline Millar, Andrew |
| contents | In 2021 the Technical Infrastructure (TI) User Experience (UX) team sent a survey to 10,000 Google Developers (Googlers) and uncovered that Google's internal infrastructure tools were fragmented and inefficient, hindering developers' productivity. Using user centered research and design methodologies the team first created a story map and service blueprint to visualize the relationship between internal applications, then formulated a strategic vision to consolidate tools, streamline workflows, and measure the impact of their work. We secured executive buy-in and delivered incremental improvements. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2506_16107 |
| institution | arXiv |
| publishDate | 2025 |
| record_format | arxiv |
| spellingShingle | From 600 Tools to 1 Console: A UX-Driven Transformation Smith, Mariann Kornelia Meijer-Irons, Jacqueline Millar, Andrew Human-Computer Interaction In 2021 the Technical Infrastructure (TI) User Experience (UX) team sent a survey to 10,000 Google Developers (Googlers) and uncovered that Google's internal infrastructure tools were fragmented and inefficient, hindering developers' productivity. Using user centered research and design methodologies the team first created a story map and service blueprint to visualize the relationship between internal applications, then formulated a strategic vision to consolidate tools, streamline workflows, and measure the impact of their work. We secured executive buy-in and delivered incremental improvements. |
| title | From 600 Tools to 1 Console: A UX-Driven Transformation |
| topic | Human-Computer Interaction |
| url | https://arxiv.org/abs/2506.16107 |