Evaluating Social Acceptance of eXtended Reality (XR) Agent Technology: A User Study (Extended Version)

Fuente: arXiv
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Main Authors: Quamara, Megha, Schmuck, Viktor, Iani, Cristina, Primavesi, Axel, Plaum, Alexander, Vigano, Luca
Format: Preprint
Published: 2025
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author Quamara, Megha
Schmuck, Viktor
Iani, Cristina
Primavesi, Axel
Plaum, Alexander
Vigano, Luca
author_facet Quamara, Megha
Schmuck, Viktor
Iani, Cristina
Primavesi, Axel
Plaum, Alexander
Vigano, Luca
contents In this paper, we present the findings of a user study that evaluated the social acceptance of eXtended Reality (XR) agent technology, focusing on a remotely accessible, web-based XR training system developed for journalists. This system involves user interaction with a virtual avatar, enabled by a modular toolkit. The interactions are designed to provide tailored training for journalists in digital-remote settings, especially for sensitive or dangerous scenarios, without requiring specialized end-user equipment like headsets. Our research adapts and extends the Almere model, representing social acceptance through existing attributes such as perceived ease of use and perceived usefulness, along with added ones like dependability and security in the user-agent interaction. The XR agent was tested through a controlled experiment in a real-world setting, with data collected on users' perceptions. Our findings, based on quantitative and qualitative measurements involving questionnaires, contribute to the understanding of user perceptions and acceptance of XR agent solutions within a specific social context, while also identifying areas for the improvement of XR systems.
format Preprint
id arxiv_https___arxiv_org_abs_2507_16562
institution arXiv
publishDate 2025
record_format arxiv
spellingShingle Evaluating Social Acceptance of eXtended Reality (XR) Agent Technology: A User Study (Extended Version)
Quamara, Megha
Schmuck, Viktor
Iani, Cristina
Primavesi, Axel
Plaum, Alexander
Vigano, Luca
Human-Computer Interaction
Artificial Intelligence
In this paper, we present the findings of a user study that evaluated the social acceptance of eXtended Reality (XR) agent technology, focusing on a remotely accessible, web-based XR training system developed for journalists. This system involves user interaction with a virtual avatar, enabled by a modular toolkit. The interactions are designed to provide tailored training for journalists in digital-remote settings, especially for sensitive or dangerous scenarios, without requiring specialized end-user equipment like headsets. Our research adapts and extends the Almere model, representing social acceptance through existing attributes such as perceived ease of use and perceived usefulness, along with added ones like dependability and security in the user-agent interaction. The XR agent was tested through a controlled experiment in a real-world setting, with data collected on users' perceptions. Our findings, based on quantitative and qualitative measurements involving questionnaires, contribute to the understanding of user perceptions and acceptance of XR agent solutions within a specific social context, while also identifying areas for the improvement of XR systems.
title Evaluating Social Acceptance of eXtended Reality (XR) Agent Technology: A User Study (Extended Version)
topic Human-Computer Interaction
Artificial Intelligence
url https://arxiv.org/abs/2507.16562