Weak Supervision Techniques towards Enhanced ASR Models in Industry-level CRM Systems
Fuente:
arXiv
Gespeichert in:
| Hauptverfasser: | , , , , , |
|---|---|
| Format: | Preprint |
| Veröffentlicht: |
2025
|
| Schlagworte: | |
| Online-Zugang: | |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| _version_ | 1866916859314438144 |
|---|---|
| author | Wang, Zhongsheng Wang, Sijie Wang, Jia Liang, Yung-I Zhang, Yuxi Liu, Jiamou |
| author_facet | Wang, Zhongsheng Wang, Sijie Wang, Jia Liang, Yung-I Zhang, Yuxi Liu, Jiamou |
| contents | In the design of customer relationship management (CRM) systems, accurately identifying customer types and offering personalized services are key to enhancing customer satisfaction and loyalty. However, this process faces the challenge of discerning customer voices and intentions, and general pre-trained automatic speech recognition (ASR) models make it difficult to effectively address industry-specific speech recognition tasks. To address this issue, we innovatively proposed a solution for fine-tuning industry-specific ASR models, which significantly improved the performance of the fine-tuned ASR models in industry applications. Experimental results show that our method substantially improves the crucial auxiliary role of the ASR model in industry CRM systems, and this approach has also been adopted in actual industrial applications. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2507_16843 |
| institution | arXiv |
| publishDate | 2025 |
| record_format | arxiv |
| spellingShingle | Weak Supervision Techniques towards Enhanced ASR Models in Industry-level CRM Systems Wang, Zhongsheng Wang, Sijie Wang, Jia Liang, Yung-I Zhang, Yuxi Liu, Jiamou Sound Artificial Intelligence Computation and Language Audio and Speech Processing In the design of customer relationship management (CRM) systems, accurately identifying customer types and offering personalized services are key to enhancing customer satisfaction and loyalty. However, this process faces the challenge of discerning customer voices and intentions, and general pre-trained automatic speech recognition (ASR) models make it difficult to effectively address industry-specific speech recognition tasks. To address this issue, we innovatively proposed a solution for fine-tuning industry-specific ASR models, which significantly improved the performance of the fine-tuned ASR models in industry applications. Experimental results show that our method substantially improves the crucial auxiliary role of the ASR model in industry CRM systems, and this approach has also been adopted in actual industrial applications. |
| title | Weak Supervision Techniques towards Enhanced ASR Models in Industry-level CRM Systems |
| topic | Sound Artificial Intelligence Computation and Language Audio and Speech Processing |
| url | https://arxiv.org/abs/2507.16843 |