Students' Feedback Requests and Interactions with the SCRIPT Chatbot: Do They Get What They Ask For?

Fuente: arXiv
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Autori principali: Scholl, Andreas, Kiesler, Natalie
Natura: Preprint
Pubblicazione: 2025
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author Scholl, Andreas
Kiesler, Natalie
author_facet Scholl, Andreas
Kiesler, Natalie
contents Building on prior research on Generative AI (GenAI) and related tools for programming education, we developed SCRIPT, a chatbot based on ChatGPT-4o-mini, to support novice learners. SCRIPT allows for open-ended interactions and structured guidance through predefined prompts. We evaluated the tool via an experiment with 136 students from an introductory programming course at a large German university and analyzed how students interacted with SCRIPT while solving programming tasks with a focus on their feedback preferences. The results reveal that students' feedback requests seem to follow a specific sequence. Moreover, the chatbot responses aligned well with students' requested feedback types (in 75%), and it adhered to the system prompt constraints. These insights inform the design of GenAI-based learning support systems and highlight challenges in balancing guidance and flexibility in AI-assisted tools.
format Preprint
id arxiv_https___arxiv_org_abs_2507_17258
institution arXiv
publishDate 2025
record_format arxiv
spellingShingle Students' Feedback Requests and Interactions with the SCRIPT Chatbot: Do They Get What They Ask For?
Scholl, Andreas
Kiesler, Natalie
Artificial Intelligence
Building on prior research on Generative AI (GenAI) and related tools for programming education, we developed SCRIPT, a chatbot based on ChatGPT-4o-mini, to support novice learners. SCRIPT allows for open-ended interactions and structured guidance through predefined prompts. We evaluated the tool via an experiment with 136 students from an introductory programming course at a large German university and analyzed how students interacted with SCRIPT while solving programming tasks with a focus on their feedback preferences. The results reveal that students' feedback requests seem to follow a specific sequence. Moreover, the chatbot responses aligned well with students' requested feedback types (in 75%), and it adhered to the system prompt constraints. These insights inform the design of GenAI-based learning support systems and highlight challenges in balancing guidance and flexibility in AI-assisted tools.
title Students' Feedback Requests and Interactions with the SCRIPT Chatbot: Do They Get What They Ask For?
topic Artificial Intelligence
url https://arxiv.org/abs/2507.17258