Empathy Guidelines for Improving Practitioner Well-being & Software Engineering Practices

Fuente: arXiv
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Main Authors: Gunatilake, Hashini, Grundy, John, Hoda, Rashina, Mueller, Ingo
Format: Preprint
Published: 2025
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author Gunatilake, Hashini
Grundy, John
Hoda, Rashina
Mueller, Ingo
author_facet Gunatilake, Hashini
Grundy, John
Hoda, Rashina
Mueller, Ingo
contents Empathy is a powerful yet often overlooked element in software engineering (SE), supporting better teamwork, smoother communication, and effective decision-making.This paper introduces 17 actionable empathy guidelines designed to support practitioners, teams, and organisations. We also explore how these guidelines can be implemented in practice by examining real-world applications, challenges, and strategies to overcome them shared by software practitioners. To support adoption, we present a visual prioritisation framework that categorises the guidelines based on perceived importance, ease of implementation, and willingness to adopt. The findings offer practical and flexible suggestions for integrating empathy into everyday SE work, helping teams move from principles to sustainable action.
format Preprint
id arxiv_https___arxiv_org_abs_2508_03846
institution arXiv
publishDate 2025
record_format arxiv
spellingShingle Empathy Guidelines for Improving Practitioner Well-being & Software Engineering Practices
Gunatilake, Hashini
Grundy, John
Hoda, Rashina
Mueller, Ingo
Software Engineering
Empathy is a powerful yet often overlooked element in software engineering (SE), supporting better teamwork, smoother communication, and effective decision-making.This paper introduces 17 actionable empathy guidelines designed to support practitioners, teams, and organisations. We also explore how these guidelines can be implemented in practice by examining real-world applications, challenges, and strategies to overcome them shared by software practitioners. To support adoption, we present a visual prioritisation framework that categorises the guidelines based on perceived importance, ease of implementation, and willingness to adopt. The findings offer practical and flexible suggestions for integrating empathy into everyday SE work, helping teams move from principles to sustainable action.
title Empathy Guidelines for Improving Practitioner Well-being & Software Engineering Practices
topic Software Engineering
url https://arxiv.org/abs/2508.03846