Toward Needs-Conscious Design: Co-Designing a Human-Centered Framework for AI-Mediated Communication
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arXiv
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| Autores principales: | , , , |
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| Formato: | Preprint |
| Publicado: |
2025
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| _version_ | 1866908490791911424 |
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| author | Wolfe, Robert Dangol, Aayushi Kim, JaeWon Hiniker, Alexis |
| author_facet | Wolfe, Robert Dangol, Aayushi Kim, JaeWon Hiniker, Alexis |
| contents | We introduce Needs-Conscious Design, a human-centered framework for AI-mediated communication that builds on the principles of Nonviolent Communication (NVC). We conducted an interview study with N=14 certified NVC trainers and a diary study and co-design with N=13 lay users of online communication technologies to understand how NVC might inform design that centers human relationships. We define three pillars of Needs-Conscious Design: Intentionality, Presence, and Receptiveness to Needs. Drawing on participant co-designs, we provide design concepts and illustrative examples for each of these pillars. We further describe a problematic emergent property of AI-mediated communication identified by participants, which we call Empathy Fog, and which is characterized by uncertainty over how much empathy, attention, and effort a user has actually invested via an AI-facilitated online interaction. Finally, because even well-intentioned designs may alter user behavior and process emotional data, we provide guiding questions for consentful Needs-Conscious Design, applying an affirmative consent framework used in social media contexts. Needs-Conscious Design offers a foundation for leveraging AI to facilitate human connection, rather than replacing or obscuring it. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2508_11149 |
| institution | arXiv |
| publishDate | 2025 |
| record_format | arxiv |
| spellingShingle | Toward Needs-Conscious Design: Co-Designing a Human-Centered Framework for AI-Mediated Communication Wolfe, Robert Dangol, Aayushi Kim, JaeWon Hiniker, Alexis Human-Computer Interaction We introduce Needs-Conscious Design, a human-centered framework for AI-mediated communication that builds on the principles of Nonviolent Communication (NVC). We conducted an interview study with N=14 certified NVC trainers and a diary study and co-design with N=13 lay users of online communication technologies to understand how NVC might inform design that centers human relationships. We define three pillars of Needs-Conscious Design: Intentionality, Presence, and Receptiveness to Needs. Drawing on participant co-designs, we provide design concepts and illustrative examples for each of these pillars. We further describe a problematic emergent property of AI-mediated communication identified by participants, which we call Empathy Fog, and which is characterized by uncertainty over how much empathy, attention, and effort a user has actually invested via an AI-facilitated online interaction. Finally, because even well-intentioned designs may alter user behavior and process emotional data, we provide guiding questions for consentful Needs-Conscious Design, applying an affirmative consent framework used in social media contexts. Needs-Conscious Design offers a foundation for leveraging AI to facilitate human connection, rather than replacing or obscuring it. |
| title | Toward Needs-Conscious Design: Co-Designing a Human-Centered Framework for AI-Mediated Communication |
| topic | Human-Computer Interaction |
| url | https://arxiv.org/abs/2508.11149 |