Wellbeing-Centered UX: Supporting Content Moderators
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arXiv
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| Main Authors: | , |
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| Format: | Preprint |
| Published: |
2025
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| _version_ | 1866912577791983616 |
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| author | Mihalache, Diana Szostak, Dalila |
| author_facet | Mihalache, Diana Szostak, Dalila |
| contents | This chapter focuses on the intersection of user experience (UX) and wellbeing in the context of content moderation. Human content moderators play a key role in protecting end users from harm by detecting, evaluating, and addressing content that may violate laws or product policies. They face numerous challenges, including exposure to sensitive content, monotonous tasks, and complex decisions, which are often exacerbated by inadequate tools. This chapter explains the importance of incorporating wellbeing considerations throughout the product development lifecycle, offering a framework and practical strategies for implementation across key UX disciplines: research, writing, and design. By examining these considerations, this chapter provides a roadmap for creating user experiences that support content moderators, benefiting both the user and the business. |
| format | Preprint |
| id |
arxiv_https___arxiv_org_abs_2509_07187 |
| institution | arXiv |
| publishDate | 2025 |
| record_format | arxiv |
| spellingShingle | Wellbeing-Centered UX: Supporting Content Moderators Mihalache, Diana Szostak, Dalila Human-Computer Interaction Computers and Society J.4; K.4.1 This chapter focuses on the intersection of user experience (UX) and wellbeing in the context of content moderation. Human content moderators play a key role in protecting end users from harm by detecting, evaluating, and addressing content that may violate laws or product policies. They face numerous challenges, including exposure to sensitive content, monotonous tasks, and complex decisions, which are often exacerbated by inadequate tools. This chapter explains the importance of incorporating wellbeing considerations throughout the product development lifecycle, offering a framework and practical strategies for implementation across key UX disciplines: research, writing, and design. By examining these considerations, this chapter provides a roadmap for creating user experiences that support content moderators, benefiting both the user and the business. |
| title | Wellbeing-Centered UX: Supporting Content Moderators |
| topic | Human-Computer Interaction Computers and Society J.4; K.4.1 |
| url | https://arxiv.org/abs/2509.07187 |