AI Where It Matters: Where, Why, and How Developers Want AI Support in Daily Work

Fuente: arXiv
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Autori principali: Choudhuri, Rudrajit, Badea, Carmen, Bird, Christian, Butler, Jenna, DeLine, Rob, Houck, Brian
Natura: Preprint
Pubblicazione: 2025
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author Choudhuri, Rudrajit
Badea, Carmen
Bird, Christian
Butler, Jenna
DeLine, Rob
Houck, Brian
author_facet Choudhuri, Rudrajit
Badea, Carmen
Bird, Christian
Butler, Jenna
DeLine, Rob
Houck, Brian
contents Generative AI is reshaping software work, yet we lack clear guidance on where developers most need support and how to design it responsibly. We report a large-scale, mixed-methods study of N=860 developers examining where, why, and how they seek or limit AI help across SE tasks. Using cognitive appraisal theory, we provide the first empirically validated mapping of developers' task appraisals to AI adoption patterns and Responsible AI (RAI) priorities. Appraisals predict AI openness and use, revealing distinct patterns: strong current use and demand for improvement in core work (e.g., coding, testing); high demand to reduce toil (e.g., documentation, operations); and clear limits for identity- and relationship-centric work (e.g., mentoring). RAI priorities vary by context: reliability and security for systems-facing tasks; transparency, alignment, and steerability to maintain control; and fairness and inclusiveness for human-facing work. Our results offer concrete, contextual guidance for delivering AI where it matters to developers and their work.
format Preprint
id arxiv_https___arxiv_org_abs_2510_00762
institution arXiv
publishDate 2025
record_format arxiv
spellingShingle AI Where It Matters: Where, Why, and How Developers Want AI Support in Daily Work
Choudhuri, Rudrajit
Badea, Carmen
Bird, Christian
Butler, Jenna
DeLine, Rob
Houck, Brian
Software Engineering
Human-Computer Interaction
Generative AI is reshaping software work, yet we lack clear guidance on where developers most need support and how to design it responsibly. We report a large-scale, mixed-methods study of N=860 developers examining where, why, and how they seek or limit AI help across SE tasks. Using cognitive appraisal theory, we provide the first empirically validated mapping of developers' task appraisals to AI adoption patterns and Responsible AI (RAI) priorities. Appraisals predict AI openness and use, revealing distinct patterns: strong current use and demand for improvement in core work (e.g., coding, testing); high demand to reduce toil (e.g., documentation, operations); and clear limits for identity- and relationship-centric work (e.g., mentoring). RAI priorities vary by context: reliability and security for systems-facing tasks; transparency, alignment, and steerability to maintain control; and fairness and inclusiveness for human-facing work. Our results offer concrete, contextual guidance for delivering AI where it matters to developers and their work.
title AI Where It Matters: Where, Why, and How Developers Want AI Support in Daily Work
topic Software Engineering
Human-Computer Interaction
url https://arxiv.org/abs/2510.00762